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Action
Locate the cause of the problem using Device >
1
Support > Repeating Defects.
Is the cause of the problem located?
2
Replace the drum cartridges.
Does this solve your problem?
3
Replace the fusing unit.
Does this solve your problem?
4
Replace the transfer belt unit, the 2nd BTR, and the
retard roller.
Does this solve your problem?
Vertical voids or lighter areas
Action
1
Clean the Raster Optical Scanner (ROS) Windows by
using the cleaning rod.
NOTE:
• Sometimes this cleaning has to be repeated
several times. If the print quality defect is
improving, repeat the cleaning process.
Does this solve your problem?
2
Ensure the light path is not covered.
1 Remove the drum cartridges, and store them in the
dark place.
2 Check the ROS windows, and remove any
obstructions, usually a torn off piece of paper or label.
3 Re-install the drum cartridges.
Does this solve your problem?
3
Replace the drum cartridges.
Does this solve your problem?
Yes
Proceed to the
action
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
• Transfer belt unit -
4
The task is complete. Contact Dell.
The task is complete. Contact Dell.
The task is complete. Contact Dell.
Yes
The task is complete. Go to action 2.
The task is complete. Go to action 3.
The task is complete. Contact Dell.
Print Quality Problems
No
Contact Dell.
No
267
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- Quick Links:
- Replacing the Drum Cartridges
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