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Dell Latitude 5320 Service Manual
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Dell Latitude 5320 Service Manual

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Latitude 5320
Service Manual
Regulatory Model: P138G/P139G
Regulatory Type: P138G001/P139G001
January 2021
Rev. A00

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Summary of Contents for Dell Latitude 5320

  • Page 1 Latitude 5320 Service Manual Regulatory Model: P138G/P139G Regulatory Type: P138G001/P139G001 January 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Working inside your computer............................ 6 After working inside your computer........................10 Chapter 2: Removing and installing components................12 Recommended tools................................12 Screw list....................................12 Major components of your system..........................15 SIM card tray..................................16 Removing the SIM card tray............................16 Installing the SIM card tray............................
  • Page 4 Removing the heatsink............................... 41 Installing the heatsink..............................42 System board..................................42 Removing the system board............................. 42 Installing the system board............................44 Power button with fingerprint reader (optional).......................46 Removing the power button with fingerprint reader (optional)..............46 Installing the power button with fingerprint reader (optional).................47 Display assembly................................48 Removing the display assembly (laptop).......................
  • Page 5 Running the SupportAssist Pre-Boot System Performance Check............... 112 System diagnostic lights..............................112 Recovering the operating system..........................114 Flashing BIOS (USB key)..............................114 Flashing the BIOS................................114 WiFi power cycle................................115 Flea power release................................115 Chapter 6: Getting help and contacting Dell................116 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 7 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
  • Page 8 To enter the Service Mode: 1. Shut down the system and disconnect the AC adapter from the system. 2. Hold <B> key on the keyboard press the power button for 3 seconds until the Dell logo appears on the screen. The system boots.
  • Page 9 3. The following screen appears. Press any key to continue. NOTE: The Service Mode procedure automatically skips this step if the Owner Tag of the system is not set up in advance by the manufacturer. 4. When the ready-to-proceed message appears on the screen, press any key to proceed. The system emits three short beeps and shuts down immediately.

  • Page 10: After Working Inside Your Computer

    NOTE: If the AC adapter has not been disconnected, a message prompting you to remove the AC adapter appears on the screen. Remove the AC adapter and then press any key to continue the Service Mode procedure. Once the system shuts down, you can perform the replacement procedures without disconnecting the battery cable from the system board.
  • Page 11 Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4.

  • Page 12: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of your system • SIM card tray • MicroSD card •...
  • Page 13 NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1. Screw list Component Screw type Quantity Screw image Base cover Captive screws 3-cell battery...
  • Page 14 Table 1. Screw list (continued) Component Screw type Quantity Screw image eDP (or display) cable bracket M2x4 LED board M2x3 Smart card reader (optional) M2x2.5 Removing and installing components...

  • Page 15: Major Components Of Your System

    Major components of your system 1. Base cover Removing and installing components...

  • Page 16: Sim Card Tray

    16. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 17: Installing The Sim Card Tray

    Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the system. 4.

  • Page 18: Microsd Card

    Steps 1. Align and place the SIM card in the dedicated slot on the SIM card tray. 2. Slide the SIM card tray into the slot in the system [6], and push it to lock in place. Next steps Follow the procedure in After working on your computer.

  • Page 19: Installing The Micro-Sd Card

    Steps 1. Push the micro-SD card to eject it from the slot. 2. Remove the micro-SD card from the system. Installing the micro-SD card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the micro-SD card installation procedure.

  • Page 20: Base Cover

    Steps Insert the micro-SD card into its slot until it clicks into place. Next steps 1. Follow the procedure in After working on your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 21: Installing The Base Cover

    Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover and continue to work on the sides to release the base cover from the palm-rest assembly.
  • Page 22 Removing and installing components...

  • Page 23: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 24: Installing The Battery

    If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Latitude 5320 supports 3-cell 42 WHr and 4-cell 63 WHr battery configuration. The following image indicates the location of the 3-cell 42 WHr battery and provides a visual representation of the installation procedure.

  • Page 25: Battery Cable

    Steps 1. Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Tighten the four captive screws to secure the battery in place. 3.

  • Page 26: Installing The Battery Cable

    Steps 1. Flip the battery and unroute the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Wlan Card

    Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. Install the battery. 2.

  • Page 28: Installing The Wlan Card

    Steps 1. Remove the single screw (M2x3) that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot. NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is removed from the system along with the WLAN card, adhere it back to the system.

  • Page 29: Wwan Card

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Align and place the WLAN card bracket on the WLAN card. 4.

  • Page 30: Installing The Wwan Card

    About this task The following images indicate the location of the WWAN card and provide a visual representation of the removal procedure. Steps 1. Remove the single screw (M2x3) that secures the WWAN card bracket to the WWAN card. 2. Lift the WWAN-card bracket out of the system. 3.

  • Page 31: Solid-State Drive

    Steps 1. Align the notch on the WWAN card and slide the WWAN card at an angle into the WWAN-card slot. 2. Connect the antenna cables to the connectors on the WWAN card. 3. Align and place the WWAN-card bracket on the system board and WWAN card, and tighten the single (M2x3) screw. Next steps 1.

  • Page 32: Installing The M.2 2280 Solid-State Drive

    About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure of M.2 2280 SSD. Steps 1. Remove the two screws (M2x2.5) that secure the solid-state drive thermal plate to the system board. 2.

  • Page 33: Removing The M.2 2230 Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Slide the securing rod over the hook and press it down. 4.

  • Page 34: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the two screws (M2x2.5) that secure the solid-state drive thermal plate to the system board. 2. Lift the solid-state drive thermal plate away from the system. 3. Lift the securing rod and carefully release it from the hook to remove it. 4.

  • Page 35: Replacing The Ssd Securing Rod

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Slide the securing rod over the hook and press it down. 4.

  • Page 36: Speakers

    Steps 1. Lift and slide the SSD securing rod over the hook to remove it. 2. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD extender. 3. Install the solid-state drive. Speakers Removing the speakers Prerequisites 1.

  • Page 37: Installing The Speakers

    Steps 1. Disconnect the USH cable, LED cable, and the clickpad cable from their connectors on the system board. 2. Disconnect the speaker cable from the connector on the system board. 3. Peel the adhesive tape that secures the speaker cable. 4.
  • Page 38 Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4.

  • Page 39: Fan

    Removing the fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the WWAN card (optional). About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 40: Installing The Fan

    3. Note the IR camera cable routing, and remove the IR camera cable from the routing guides on the fan. 4. Lift the mylar sleeve. 5. Disconnect the fan cable from its connector on the system board. 6. Remove the two (M2x3) screws that secure the fan to the palm-rest and keyboard assembly. 7.

  • Page 41: Heat Sink

    4. Route the IR camera cable underneath the fan. 5. Connect the IR camera cable to its connectors on the system board. 6. Place the mylar sleeve back. 7. Route the antenna cables back underneath the fan. Next steps 1. Install the WWAN card (optional).

  • Page 42: Installing The Heatsink

    2. Lift the heat sink off the system board. Installing the heatsink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.
  • Page 43 3. Remove the card. 4. Remove the base cover. 5. Remove the battery. 6. Remove the WLAN card. 7. Remove the WWAN card (optional). 8. Remove the M.2 2280 SSD M.2 2230 SSD. 9. Remove the fan. 10. Remove the heat sink.

  • Page 44: Installing The System Board

    Steps 1. Remove the single (M2x4) screw that secures the fingerprint reader metal bracket. NOTE: Systems with non-fingerprint reader configuration do not have a fingerprint reader bracket. 2. Remove the fingerprint metal bracket from the system and flip the fingerprint sensor over. 3.
  • Page 45 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws, two (M2x2.5) screws, and single (M2x4) screw to secure the system board to the palm-rest and keyboard assembly. 3. Replace the fingerprint sensor. Removing and installing components...

  • Page 46: Power Button With Fingerprint Reader (Optional)

    4. Align the fingerprint reader metal bracket and replace the single (M2x4) screw it to the system board. NOTE: Systems with non-fingerprint reader configuration do not have a fingerprint reader bracket. 5. Place the type-C bracket and replace the three (M2x5) screws to secure it. 6.

  • Page 47: Installing The Power Button With Fingerprint Reader (Optional)

    Steps 1. Remove the single (M2x2.5) screw that secures the power button to the palm-rest. 2. Lift the power button with fingerprint reader (optional) out of the system. Installing the power button with fingerprint reader (optional) About this task NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.

  • Page 48: Display Assembly

    Steps 1. Align and place the power button with fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the single screw (M2x2.5) to secure the power button with optional fingerprint reader to the palm-rest and keyboard assembly. Next steps 1.
  • Page 49 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 50 Steps 1. Unroute the antenna cables. 2. Disconnect the IR camera cable from its connector on the system board. 3. Unroute the IR camera cable from underneath the fan. 4. Remove the conductive tape covering the eDP cable. Removing and installing components...

  • Page 51: Installing The Display Assembly (Laptop)

    5. Open the latch and disconnect the display eDP cable its connector on the system board. 6. Remove the single (M2x4) screw that secures the display cable bracket to the system board to release the display cable. 7. Remove the two screws (M2.5x4) that secure the left-display hinge to the system board. 8.
  • Page 52 Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the two screws (M2.5x4) that secure the left-display hinge to the system board. 5.

  • Page 53: Removing The Display Assembly (2-In-1)

    8. Route the antenna cables underneath the fan. 9. Connect the eDP cable on to its connector on the system board and adhere the conductive tape. 10. Connect the display cable to its connector on the system board. 11. Replace the single screw (M2x4) to secure the display cable bracket. Next steps 1.
  • Page 54 Removing and installing components...

  • Page 55: Installing The Display Assembly (2-In-1)

    Steps 1. Unroute the antenna cables. 2. Disconnect the IR camera cable from its connector on the system board. 3. Unroute the IR camera cable from underneath the fan. 4. Remove the conductive tape covering the eDP cable. 5. Open the latch and disconnect the display eDP cable its connector on the system board. 6.
  • Page 56 Removing and installing components...

  • Page 57: Display Bezel

    Display bezel Removing the display bezel Prerequisites NOTE: The display bezel removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.
  • Page 58 4. Remove the display assembly. About this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure. Steps 1. Insert a plastic scribe into the recesses near both the hinge caps to start the prying and release the display bezel. NOTE: The display bezel is adhered to the display panel with adhesive.

  • Page 59: Installing The Display Bezel

    Installing the display bezel Prerequisites NOTE: The display bezel installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display bezel and provides a visual representation of the installation procedure.

  • Page 60: Display Panel

    Prerequisites NOTE: The display panel removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. NOTE: The display panel (touch and nontouch) and its support brackets are defined as a single assembly and cannot be further disassembled once it is removed from the display back cover.
  • Page 61 About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 62 Removing and installing components...

  • Page 63: Installing The Display Panel

    Installing the display panel Prerequisites NOTE: The display panel installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. NOTE: The display panel (touch and nontouch) and its support brackets are defined as a single assembly and cannot be further disassembled once it is removed from the display back cover.
  • Page 64 Removing and installing components...
  • Page 65 Steps 1. Connect the display cable to the connector and close the latch. 2. Adhere the adhesive strip to secure the display cable connector. 3. Insert the display panel tabs into the slots on the display cover. 4. Replace the two (M2x2.5) screws that secure the display panel to the display assembly. Next steps 1.

  • Page 66: Display Hinges

    Display hinges Removing the display hinges Prerequisites NOTE: The display hinge removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 67: Installing The Display Hinges

    Installing the display hinges Prerequisites NOTE: The display hinge installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display hinges and provides a visual representation of the installation procedure.

  • Page 68: Display Back Cover Assembly

    Display back cover assembly Removing the display back-cover Prerequisites NOTE: The display back-cover removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 69: Installing The Display Back-Cover

    Installing the display back-cover Prerequisites NOTE: The display back-cover installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display back-cover and provides a visual representation of the installation procedure.

  • Page 70: Edp Cable

    Removing the eDP cable Prerequisites NOTE: The eDP cable removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 71: Installing The Edp Cable

    About this task NOTE: The eDP cable installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. The following image indicates the location of the eDP cable and provides a visual representation of the installation procedure.

  • Page 72: Sensor Board

    5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Sensor board Removing the sensor board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 73: Installing The Sensor Board

    Installing the sensor board About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1.

  • Page 74: Installing The Led Board

    About this task The following image indicates the location of the LED board and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the LED-board cable from its connector on the system board and LED board. 2.

  • Page 75: Camera

    Camera Removing the camera Prerequisites NOTE: The camera removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 76: Installing The Camera

    Installing the camera Prerequisites NOTE: The camera installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera and provides a visual representation of the installation procedure.

  • Page 77: Removing The Infrared Camera

    Removing the infrared camera Prerequisites NOTE: The infrared camera removal procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 78: Installing The Infrared Camera

    Installing the infrared camera Prerequisites NOTE: The infrared camera installation procedure is applicable only for Latitude 5320 laptop and not for the 2-in-1 configuration. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the infrared camera and provides a visual representation of the installation procedure.

  • Page 79: Smart Card Reader

    Steps 1. Insert the infrared camera into the slot on the display back cover. 2. Connect the infrared camera cable to the connector and adhere the adhesive tape above the camera connector. Next steps 1. Install the display panel. 2. Install the display hinges.

  • Page 80: Installing The Smart Card Reader (Optional)

    Steps 1. Open the latch and disconnect the clickpad FPC. 2. Open the latch and disconnect the smart card reader cable from its connector. 3. Remove the two screws (M2x2.5) that secure the smart card reader to the palm-rest assembly. 4.
  • Page 81 About this task The following image indicates the location of the smart card reader and provides a visual representation of the installation procedure. Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the two screws (M2x2.5) to secure the smart card reader to the palm-rest assembly. 3.

  • Page 82: Keyboard

    Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the WLAN card. 4. Remove the WWAN card (optional). 5. Remove the M.2 2280 SSD M.2 2230 SSD. 6.
  • Page 83 Removing and installing components...

  • Page 84: Installing The Keyboard

    Steps 1. Lift the latch and disconnect the keyboard cable and keyboard backlit cable. 2. Lift the mylar tape covering the screws. 3. Remove the sixteen (M2x2) screws that secure the keyboard assembly to the palm-rest. 4. Carefully lift the keyboard assembly from the palm-rest. 5.
  • Page 85 Removing and installing components...
  • Page 86 Steps 1. Replace the three (M2x2) screws to secure the keyboard to the keyboard bracket. 2. Flip the keyboard assembly and align it to its slot on the palm-rest. 3. Press down on the lattice at the snap points, in order to secure the keyboard assembly to the palm-rest. 4.

  • Page 87: Sim Card Slot Filler

    12. Install the base cover. 13. Follow the procedure in after working inside your computer. SIM card slot filler Removing the SIM card slot filler Prerequisites Follow the procedure in before working inside your computer. About this task NOTE: For models shipped with WLAN antennas only, the SIM card slot filler is a separate service part and is not included with replacement palm rest, as a result the SIM card slot filler must be removed and then re-installed when replacing the palm rest.

  • Page 88: Palm-Rest And Keyboard Assembly

    Steps 1. Place the SIM card slot filler into its compartment on the palm rest ensuring that the SIM card slot filler is aligned with the ribs on the palm rest. 2. Press the SIM card slot filler until you hear it click ensuring it fits securely into the SIM card slot filler. Next steps Follow the procedure in After working on your...

  • Page 89: Installing The Palm-Rest

    13. Remove the heat sink. 14. Remove the power button with fingerprint reader. 15. Remove the display assembly. 16. Remove the system board. About this task The following images indicate the location of the palm-rest and provide a visual representation of the removal procedure. Steps Installing the palm-rest Prerequisites...
  • Page 90 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. 1.

  • Page 91: Chapter 3: Drivers And Downloads

    Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 92: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 93: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 94: Boot Configuration

    Table 2. Overview Option Description ○ Intel Hyper-Threading Capable ○ 64-Bit Technology ● Memory Configuration ○ Memory Installed ○ Memory Available ○ Memory Speed ○ Memory Channel Mode ○ Memory Technology ● Device Information ○ Panel Type ○ Privacy Screen ○...

  • Page 95: Integrated Devices

    Table 3. Boot configuration (continued) Option Description Enable Custom Mode—By default, this option is disabled. The Custom Mode Key Management options are: ● PK—By default, this option is enabled. ● KEK ● db ● dbx Integrated Devices Table 4. Integrated device options Option Description Date/Time...

  • Page 96: Storage

    Type-C Dock Override This feature allows the users to use connected Type-C Dell Dock to provide data stream when keeping the external USB ports disabled port functionality to video or power only.

  • Page 97: Display

    Table 5. Storage options (continued) Option Description ● SATA-1 — By default, the RAID On option is enabled. ● M.2 PCIe SSD — By default, the RAID On option is enabled. By default, all the options are enabled. SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup.

  • Page 98: Connection Options

    Connection options Table 7. Connection Option Description Wireless Device Enable WWAN/GPS Allows you to enable or disable the internal WWAN/GPS device. WWAN Bus Mode - Allows you to set the interface type of the wireless WAN card. The options are: Bus Mode PCIe - This option is recommended for Microsoft Windows users.
  • Page 99 ● Quiet ● Ultra Performance USB Wake Support Wake on Dell Allows you to connect a Dell USB-C Dock to wake the system from USB-C Dock standby mode. By default, the option Wake on Dell USB-C Dock is enabled. NOTE: These features are only functional when the AC power adapter is connected.

  • Page 100: Security

    Security Table 9. Security Option Description TPM 2.0 Security Allows you to enable or disable the Trusted Platform Module (TPM). The options are: ● TPM 2.0 Security On—This option is enabled by default. ● Attestation Enable—This option is enabled by default. ●...

  • Page 101: Password

    Password Table 10. Security Option Description Admin Password Allows you to set, change, or delete the administrator (admin) password. The entries to set password are: ● Enter the old password: ● Enter the new password: Press Enter once you enter the new password and again press Enter to confirm the new password.

  • Page 102: Update And Recovery

    NOTE: The Hard Disk password has to be cleared before the settings can be changed. Allow Non-Admin PSID Controls access to the Physical Security ID (PSID) revert of NVMe hard drives from Dell Security Revert Manager prompt. Enable Allow Non-Admin PSID Revert - By default, this option is disabled.

  • Page 103: System Management

    Option Description Dell Auto OS Recovery The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery Tool. The options are: ● Off ● 1 ● 2 - Default ●...

  • Page 104: Pre-Boot Behavior

    Table 13. Keyboard (continued) Option Description The options are: ● Disabled ● Dim ● Bright- This option is enabled by default. NOTE: The keyboard illumination brightness level can be set from 0% to 100%. Keyboard Backlight This feature defines the timeout value for the keyboard backlight when an AC adapter is plugged Timeout on AC in the system.

  • Page 105: Virtualization Support

    Table 14. Pre-boot behavior (continued) Option Description Warnings and Errors This option causes the boot process to only pause when warnings and errors are detected rather than stop, prompt, and wait for user input. This feature is useful where the system is being remotely managed.

  • Page 106: System Logs

    Table 16. Performance (continued) Option Description ● 1 ● 2 ● 3 Intel SpeedStep This feature allows the system to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Enable Intel SpeedStep Technology - This option is enabled by default.

  • Page 107: System And Setup Password

    System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
  • Page 108 The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re enter the new password when prompted.

  • Page 109: Chapter 5: Troubleshooting

    System board built-in self-test (M-BIST) • Display panel power rail built-in self-test (L-BIST) • Display panel built-in self-test (LCD-BIST) • Dell SupportAssist Pre-boot System Performance Check diagnostics • System diagnostic lights • Recovering the operating system • Flashing BIOS (USB key) •...

  • Page 110: System Board Built-In Self-Test (M-Bist)

    System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a system board failure. 3. Replace the system board to fix the issue. NOTE: The battery status LED does not illuminate if the system board is functioning properly.

  • Page 111: Display Panel Power Rail Built-In Self-Test (L-Bist)

    Display panel power rail built-in self-test (L-BIST) About this task Next steps L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is supplying power to the LCD by performing an LCD Power Rail test.

  • Page 112: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
  • Page 113 For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems.

  • Page 114: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 115: Wifi Power Cycle

    8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.

  • Page 116: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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