Page 1 Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary. If you purchased a Dell n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. Information in this document is subject to change without notice.
Page 2 Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc.
Page 3: Finding Information
Finding Information: Dell Latitude D620 User's Guide Back to Contents Page Finding Information Dell Latitude D620 User's Guide NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.
Page 4: Quick Reference Guide
1. Click the Start button and click Help and Support. How to troubleshoot ● 2. Click Dell User and System Guides and click System and solve problems Guides. 3. Click the User's Guide for your computer. file:///S|/Integration%20Specialist/Hardware%20Docu...on/Kim%20&%20Jay/Dell%20Laptops/D620UG/findinfo.htm (2 of 5) [12/4/2008 10:53:58 AM]...
Page 5 Finding Information: Dell Latitude D620 User's Guide Service Tag and Service Tag and Microsoft® Windows® License ● Express Service Code Microsoft Windows ● These labels are located on the bottom of your computer. License Label Use the Service Tag to identify your computer when you use ●...
Page 6: Dell Support Utility
Dell Support Utility ● troubleshooting hints Frequently asked The Dell Support Utility is an automated upgrade and notification questions, hot topics, system installed on your computer. This support provides real-time and general health of health scans of your computing environment, software updates, your computing and relevant self-support information.
Page 7 Finding Information: Dell Latitude D620 User's Guide Information on network Dell QuickSet Help ● activity, the Power Management Wizard, hotkeys, and other To view Dell QuickSet Help, right-click the icon in the items controlled by Dell Microsoft® Windows® taskbar. QuickSet...
Page 8: System Setup Program
System Setup Program: Dell Latitude D620 User's Guide Back to Contents Page System Setup Program Dell Latitude D620 User's Guide Overview Viewing the System Setup Screens System Setup Screens Commonly Used Settings Overview NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup.
Page 9: Viewing The System Setup Screens
Viewing the System Setup Screens 1. Turn on (or restart) your computer. 2. When the DELL logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
Page 10: Diskette Drive
3. Connect the computer to an electrical outlet. 4. Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
Page 11: Enabling The Infrared Sensor
System Setup Program: Dell Latitude D620 User's Guide Serial Port, which is located in the Onboard Devices category, allows you to map the serial port COM address or disable the serial port and its address, which frees computer resources for another device to use.
Page 12: About Your Computer
About Your Computer: Dell Latitude D620 User's Guide Back to Contents Page About Your Computer Dell Latitude D620 User's Guide Front View Left Side View Right Side View Back View Bottom View Front View file:///S|/Integration%20Specialist/Hardware%20Docu...ation/Kim%20&%20Jay/Dell%20Laptops/D620UG/about.htm (1 of 13) [12/4/2008 10:54:04 AM]...
Page 13 About Your Computer: Dell Latitude D620 User's Guide display latch display power button device status lights keyboard fingerprint reader (optional) (optional) speaker touch pad buttons/track stick keyboard status lights volume control buttons ambient light sensor (ALS) mute button display latch Keeps the display closed.
Page 14 About Your Computer: Dell Latitude D620 User's Guide power button Press the power button to turn on the computer or exit a power management mode. See Power Management Modes. NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®...
Page 15 Keyboard. fingerprint reader (optional) Helps to keep your Dell computer secure. When you slide your finger over the reader, it uses your unique fingerprint to authenticate your user identity. For information on how to activate and use the security management software that controls the fingerprint reader, see...
Page 16: Left Side View
About Your Computer: Dell Latitude D620 User's Guide The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled.
Page 17 Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
Page 18 About Your Computer: Dell Latitude D620 User's Guide Attach headphones to the connector. Attach a microphone to the connector. infrared sensor Lets you transfer files from your computer to another infrared-compatible device without using cable connections. When you receive your computer, the sensor is disabled. You can use the system setup program (see System Setup Program) to enable the sensor.
Page 19: Right Side View
About Your Computer: Dell Latitude D620 User's Guide "off" position "on" position "momentary" position Wi-Fi Catcher light Wireless switch positions "off" Disables wireless devices "on" Enables wireless devices "momentary" Scans for Wi-Fi networks. See Dell Wi-Fi Catcher Network Locator for more information.
Page 20: Usb Connectors
About Your Computer: Dell Latitude D620 User's Guide media bay device latch release USB connectors media bay Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite module. See Using Multimedia. device latch release Use the latch release to eject a device.
Page 21 About Your Computer: Dell Latitude D620 User's Guide CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.
Page 22 About Your Computer: Dell Latitude D620 User's Guide Connects serial devices, such as a mouse or handheld device. video connector Connects video devices, such as a monitor. AC adapter connector Connects an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
Page 23: Bottom View
About Your Computer: Dell Latitude D620 User's Guide NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
Page 24 Lets you attach your computer to the Media Base or other docking device. See the Dell documentation that came with your docking device for more information. air vents The computer uses an internal fan to create airflow through the fan air vents, which prevents the computer from overheating.
Page 25: Reinstalling Software
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installedno further installation or configuration is needed.
Page 26: Identifying Drivers
NOTICE: The Dell Support website at support.dell.com and the optional Drivers and Utilities CD provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 27: Manually Reinstalling Drivers
Reinstalling Software: Dell Latitude D620 User's Guide Using the Optional Drivers and Utilities CD NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer. If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the ResourceCD).
Page 28: Resolving Software And Hardware Incompatibilities
Reinstalling Software: Dell Latitude D620 User's Guide NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in system setup (see Enabling the Infrared Sensor) before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer on the desktop.
Page 29: Creating A Restore Point
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell computer to the Windows Classic view. Creating a Restore Point 1. Click the Start button and click Help and Support.
Page 30: Undoing The Last System Restore
Reinstalling Software: Dell Latitude D620 User's Guide Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Page 31: Reinstalling Windows Xp
Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. 1. Save and close any open files and exit any open programs.
Page 32: Using A Battery
For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.
Page 33: Checking The Battery Charge
Dell QuickSet Battery Meter If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge completion time for the battery in your computer.
Page 34: Charge Gauge
Using a Battery: Dell Latitude D620 User's Guide If the computer is connected to an electrical outlet, a icon appears. Charge Gauge Before you insert a battery, press the status button on the battery charge gauge to illuminate the charge- level lights.
Page 35: Conserving Battery Power
Using a Battery: Dell Latitude D620 User's Guide batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level. For more information about low-battery alarms, see Configuring Power Management Settings.
Page 36: Hibernate Mode
Using a Battery: Dell Latitude D620 User's Guide Press <Fn><Esc>. To exit standby mode, press the power button or open the display depending on how you set the options on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch pad or track stick.
Page 37: Charging The Battery
The battery's internal circuitry prevents the battery from overcharging. NOTE: If you want to use a 9-cell battery to obtain Dell ExpressCharge, you need to use it in conjunction with a 90-W AC adapter.
Page 38: Storing A Battery
Using a Battery: Dell Latitude D620 User's Guide came with your docking device for instructions. 2. Ensure that the computer is turned off or in hibernate mode (see Hibernate Mode).Slide the two battery-bay latch releases on the bottom of the computer toward the sides of the computer until they are engaged.
Page 39: Adding And Replacing Parts
Turning Off Your Computer Before Working Inside Your ● Computer. You have read the safety information in your Dell Product Information Guide. ● A component can be replaced orif purchased separatelyinstalled by performing the removal procedure ● in reverse order.
Page 40: Before Working Inside Your Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.
Page 41: Hinge Cover
Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 6. Remove any installed modules, including a second battery, if installed (see Media Bay).
Page 42 Adding and Replacing Parts: Dell Latitude D620 User's Guide hinge cover plastic scribe indent 3. Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover. Lift the cover away from the computer going from the right toward the left, and lay the cover aside.
Page 43 Adding and Replacing Parts: Dell Latitude D620 User's Guide hinge cover keyboard 3. Remove the hinge cover (see Hinge Cover). file:///S|/Integration%20Specialist/Hardware%20Docu...ation/Kim%20&%20Jay/Dell%20Laptops/D620UG/parts.htm (5 of 24) [12/4/2008 10:54:19 AM]...
Page 44 Adding and Replacing Parts: Dell Latitude D620 User's Guide keyboard tabs (5) screws (3) palm rest keyboard connector on system board keyboard cable connector pull-tab NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.
Page 45 Adding and Replacing Parts: Dell Latitude D620 User's Guide system board. NOTE: When you replace the keyboard, ensure that the keyboard tabs are completely in place to avoid scratching the palm rest. Internal Card With Bluetooth® Wireless Technology CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide.
Page 46 Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components. 3. Carefully remove the card cable from its routing guide. 4. While grasping the card cable with one hand, use a plastic scribe to gently pry the card out from underneath the metal tab with the other hand.
Page 47 Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.
Page 48 Adding and Replacing Parts: Dell Latitude D620 User's Guide Your computer has two user-accessible SODIMM sockets, one accessed from beneath the keyboard (DIMM A), and the other accessed from the bottom of the computer (DIMM B). To add or replace a memory module in the DIMM A connector: 1.
Page 49 Adding and Replacing Parts: Dell Latitude D620 User's Guide securing clips (2 per connector) memory module 5. Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.
Page 50 Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "DIMMA" before you install a module in the connector labeled "DIMMB." Insert memory modules at a 45-degree angle to avoid damaging the connector.
Page 51 Adding and Replacing Parts: Dell Latitude D620 User's Guide securing clips (2 per connector) memory module NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. 4. Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.
Page 52 Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 6. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.
Page 53 Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4. If a WLAN card is not already installed, go to step 5. If you are replacing a WLAN card, remove the existing card: a.
Page 54 Adding and Replacing Parts: Dell Latitude D620 User's Guide WLAN card metal securing tabs (2) 5. To install a WLAN card: a. Move any antenna cables out of the way to make space for the WLAN card. b. Align the WLAN card with the connector at a 45-degree angle, and press the card into the connector until you feel a click.
Page 55: Mobile Broadband Card
Adding and Replacing Parts: Dell Latitude D620 User's Guide WLAN card antenna cable connectors NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card. NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered.
Page 56 Adding and Replacing Parts: Dell Latitude D620 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in Before You Begin. 2. Remove the hinge cover (see Hinge Cover).
Page 57 Adding and Replacing Parts: Dell Latitude D620 User's Guide Mobile Broadband card metal securing tabs (2) b. Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly. c. Slide and lift the Mobile Broadband card out of its connector.
Page 58 Adding and Replacing Parts: Dell Latitude D620 User's Guide Mobile Broadband card antenna wires (2) NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card and ensure that you route the cables properly.
Page 59: Hard Drive
Adding and Replacing Parts: Dell Latitude D620 User's Guide 1. Follow the procedures in Before You Begin. 2. Remove the battery (see Replacing the Battery). SIM card metal brackets (2) NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge (ESD).
Page 60 Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: 1. Follow the procedures in Before You Begin.
Page 61: Media Bay
Adding and Replacing Parts: Dell Latitude D620 User's Guide NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 5. Slide the hard drive into the bay until it is fully seated.
Page 62 Adding and Replacing Parts: Dell Latitude D620 User's Guide 4. Pull the device out of the media bay. To install a device, push the new device into the bay until it clicks into place. Back to Contents Page file:///S|/Integration%20Specialist/Hardware%20Docu...ation/Kim%20&%20Jay/Dell%20Laptops/D620UG/parts.htm (24 of 24) [12/4/2008 10:54:20 AM]...
Page 63: Using The Keyboard
Using the Keyboard: Dell Latitude D620 User's Guide Back to Contents Page Using the Keyboard Dell Latitude D620 User's Guide Numeric Keypad Key Combinations Touch Pad Changing the Track Stick Cap Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions.
Page 64: Key Combinations
Using the Keyboard: Dell Latitude D620 User's Guide To enable the keypad, press <Num Lk>. The light indicates that the keypad is active. ● To disable the keypad, press <Num Lk> again. ● Key Combinations System Functions <Ctrl><Shift><Esc> Opens the Task Manager window Battery <Fn><F3>...
Page 65: Touch Pad
Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. <Fn><F1> Puts the computer into hibernate mode. Dell QuickSet is required (see Dell QuickSet Features). Microsoft® Windows® Logo Key Functions Windows logo key and <m>...
Page 66: Customizing The Touch Pad And Track Stick
Using the Keyboard: Dell Latitude D620 User's Guide touch pad buttons fingerprint reader (optional) touch pad NOTE: The fingerprint reader is optional and may not be installed on your computer. For information on how to activate and use the security management software that controls the fingerprint reader, see Security Management Software.
Page 67: Changing The Track Stick Cap
You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at www.dell.com. 1. Pull the cap off the track stick.
Page 68: Dell Quickset Features
● System information ● Depending on what you want to do in Dell QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon, , in the Microsoft® Windows® taskbar. The taskbar is located in the lower-right corner of your screen.
Page 69: Using The Display
Using the Ambient Light Sensor Adjusting Brightness When a Dell computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.
Page 70: Setting Display Resolution And Refresh Rate
Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.
Page 71: Swapping Primary And Secondary Displays
Using the Display: Dell Latitude D620 User's Guide both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space. 1. Connect the external monitor, TV, or projector to the computer. 2. Under Pick a category, click Appearance and Themes.
Page 72: Using The Ambient Light Sensor
ALS is disabled and the display brightness is increased or decreased accordingly. Dell QuickSet allows you to enable or disable the ALS feature. You can also adjust maximum and minimum brightness settings that are activated when you enable the ALS feature. For more information...
Page 73 Using the Display: Dell Latitude D620 User's Guide about QuickSet, right-click the icon in the taskbar, and click Help. NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled. NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only.
Page 74: Traveling With Your Computer
Traveling With Your Computer: Dell Latitude D620 User's Guide Back to Contents Page Traveling With Your Computer Dell Latitude D620 User's Guide Identifying Your Computer Packing the Computer Travel Tips Identifying Your Computer Attach a name tag or business card to the computer.
Page 75: Travel Tips
Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and ● palm rest and close the display. Use the optional Dell carrying case to pack the computer and its accessories together safely. ● Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
Page 76 Traveling With Your Computer: Dell Latitude D620 User's Guide NOTICE: Do not walk the computer through a metal detector. Send the computer through an X- ray machine or have it hand-inspected. Ensure that you have a charged battery available in case you are asked to turn on the computer.
Page 77: Using Multimedia
Using Multimedia: Dell Latitude D620 User's Guide Back to Contents Page Using Multimedia Dell Latitude D620 User's Guide Playing CDs or DVDs Adjusting the Volume Adjusting the Picture Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive.
Page 78: Adjusting The Volume
Using Multimedia: Dell Latitude D620 User's Guide 3. Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. NOTE: If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data.
Page 79: Volume Control Window
Using Multimedia: Dell Latitude D620 User's Guide Volume Control Window 1. Click the Start button, point to All Programs (or Programs) Accessories Entertainment (or Multimedia), and then click Volume Control. 2. In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.
Page 80 Using Multimedia: Dell Latitude D620 User's Guide Back to Contents Page file:///S|/Integration%20Specialist/Hardware%20Docu...ation/Kim%20&%20Jay/Dell%20Laptops/D620UG/media.htm (4 of 4) [12/4/2008 10:54:26 AM]...
Page 81: Getting Help
Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Page 82: Online Services
S. Call your local Dell representative for information on availability. Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.
Page 83: Autotech Service
Support Service Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see...
Page 84: Returning Items For Warranty Repair Or Credit
Getting Help: Dell Latitude D620 User's Guide If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Page 85: Product Information Guide
Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
Page 86: Contacting Dell
In certain countries, support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.
Page 87 Getting Help: Dell Latitude D620 User's Guide E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com Argentina (Buenos Aires) E-mail for servers and EMC® storage International Access products: Code: 00 la_enterprise@dell.com Country Code: 54 Customer Care toll-free: 0-800-444-0730 City Code: 11...
Page 88 Getting Help: Dell Latitude D620 User's Guide International Access Home/Small Business Customer Care 0820 240 530 14 Code: 900 Country Code: 43 Preferred Accounts/Corporate Customer Care 0820 240 530 16 City Code: 1 Support for XPS portable computers only 0820 240 530 81...
Page 89 Getting Help: Dell Latitude D620 User's Guide Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Website: www.dell.com/br Brazil Customer Support, Tech Support 0800 90 3355 International Access Code: 00 Technical Support Fax 51 481 5470 Country Code: 55 City Code: 51...
Page 90 Getting Help: Dell Latitude D620 User's Guide Customer Service (printers, projectors, Canada (North York, televisions, handhelds, digital jukebox, and toll-free: 1-800-847-4096 Ontario) wireless) International Access Hardware Warranty Support (Home Sales/ Code: 011 toll-free: 1-800-906-3355 Small Business) Hardware Warranty Support (med./large toll-free: 1-800-387-5757 bus., government)
Page 91 Getting Help: Dell Latitude D620 User's Guide Technical Support (Dell Dimension and toll-free: 800 858 2968 Inspiron) Technical Support (OptiPlex, Latitude, and toll-free: 800 858 0950 Dell Precision) Technical Support (servers and storage) toll-free: 800 858 0960 toll-free: 800 858 2920...
Page 92 Getting Help: Dell Latitude D620 User's Guide Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621...
Page 93 Getting Help: Dell Latitude D620 User's Guide International Access Customer Care (Relational) 7023 0184 Code: 00 Home/Small Business Customer Care 3287 5505 Country Code: 45 Switchboard (Relational) 3287 1200 Switchboard Fax (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Switchboard Fax (Home/Small Business)
Page 94 Getting Help: Dell Latitude D620 User's Guide Technical Support for XPS portable computers 0825 387 129 only Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 France (Paris) Switchboard (calls from outside of France)
Page 95 Getting Help: Dell Latitude D620 User's Guide Technical Support for XPS portable computers 06103 766-7222 only Germany (Langen) Technical Support for all other Dell computers 06103 766-7200 International Access Code: 00 Home/Small Business Customer Care 0180-5-224400 Country Code: 49 City Code: 6103...
Page 96 Getting Help: Dell Latitude D620 User's Guide Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Website: support.ap.dell.com Technical Support E-mail: HK_support@Dell. Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and 2969 3191 Dell Precision) Hong Kong...
Page 97 Getting Help: Dell Latitude D620 User's Guide Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for XPS portable computers 1850 200 722 only Technical Support for all other Dell computers 1850 543 543 U.K.
Page 98 Getting Help: Dell Latitude D620 User's Guide Website: support.euro.dell.com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Italy (Milan) 02 696 821 13 International Access Code: 00 Switchboard 02 696 821 12...
Page 99 Getting Help: Dell Latitude D620 User's Guide Technical Support outside of Japan 81-44-520-1435 (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, toll-free:0120-198-433 and Latitude) Technical Support outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers,...
Page 100 Getting Help: Dell Latitude D620 User's Guide Switchboard 044-556-4300 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 Korea (Seoul) Support (Dimension, PDA, Electronics and International Access toll-free: 080-200-3801 Accessories) Code: 001 Country Code: 82 Sales toll-free: 080-200-3600 City Code: 2 2194-6202 Switchboard 2194-6000 Customer Technical Support (Austin, Texas, U.
Page 101: Table Of Contents
Getting Help: Dell Latitude D620 User's Guide Country Code: 352 Corporate Sales 26 25 77 81 Customer Care +32 (0)2 481 91 19 26 25 77 82 Technical Support toll-free: 0800 105 Macao Customer Service (Xiamen, China) 34 160 910...
Page 102: Country Code: 52
Getting Help: Dell Latitude D620 User's Guide International Access 50-81-8800 Code: 00 Sales or 01-800-888-3355 Country Code: 52 001-877-384-8979 Customer Service or 001-877-269-3383 50-81-8800 Main or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Website: support.euro.dell.com Technical Support for XPS portable computers...
Page 103: Country Code: 64
Getting Help: Dell Latitude D620 User's Guide Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Website: support.ap.dell.com New Zealand International Access E-mail: support.ap.dell.com/contactus Code: 00 Country Code: 64 General Support...
Page 104: City Code: 22
Getting Help: Dell Latitude D620 User's Guide Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Poland (Warsaw) International Access Customer Care 57 95 999 Code: 011 Sales 57 95 999 Country Code: 48 City Code: 22 Customer Service Fax...
Page 105: Corporate Sales
Getting Help: Dell Latitude D620 User's Guide St. Vincent and the General Support toll-free: 1-877-270-4609 Grenadines Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and toll-free: 1800 394 7430 Electronics and Accessories) Singapore Technical Support (OptiPlex, Latitude, and (Singapore) toll-free: 1800 394 7488...
Page 106 Getting Help: Dell Latitude D620 User's Guide Website: support.euro.dell.com E-mail: dell_za_support@dell.com South Africa (Johannesburg) Gold Queue 011 709 7713 International Access Technical Support 011 709 7710 Code: 09/091 Customer Care 011 709 7707 Country Code: 27 Sales 011 709 7700...
Page 107 Getting Help: Dell Latitude D620 User's Guide Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 91 722 95 83 Website: support.euro.dell.com Technical Support for XPS portable computers 0771 340 340 only Sweden (Upplands...
Page 108 Getting Help: Dell Latitude D620 User's Guide Technical Support (Home and Small 0844 811 411 International Access Business) for all other Dell products Code: 00 Country Code: 41 Technical Support (Corporate) 0844 822 844 City Code: 22 Customer Care (Home and Small Business)
Page 109 Getting Help: Dell Latitude D620 User's Guide Technical Support (PowerApp, PowerEdge, toll-free: 1800 0600 09 International Access PowerConnect, and PowerVault) Code: 001 Country Code: 66 toll-free: 1800 006 007 Customer Care (option 7) Corporate Sales toll-free: 1800 006 009 Transaction Sales...
Page 110 Getting Help: Dell Latitude D620 User's Guide Corporate Customer Care 01344 373 185 Preferred Accounts (5005000 employees) 0870 906 0010 Customer Care Central Government Customer Care 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care...
Page 111 Getting Help: Dell Latitude D620 User's Guide Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts toll-free: 1-800-283-2210 [DPA]) Business U.S.A. (Austin, Texas) Customer Service and Support toll-free: 1-800-456-3355 International Access Code: 011 Employee Purchase Program (EPP) Customers...
Page 112 Getting Help: Dell Latitude D620 User's Guide toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page file:///S|/Integration%20Specialist/Hardware%20Docu...tation/Kim%20&%20Jay/Dell%20Laptops/D620UG/help.htm (32 of 32) [12/4/2008 10:54:34 AM]...
Page 113: Using A Network
Physically Connecting to a Network or Broadband Modem Network Setup Wizard Wireless Local Area Network (WLAN) Mobile Broadband Network Managing Your Network Settings Through the Dell QuickSet Location Profiler Dell Wi-Fi Catcher Network Locator Internet Connection Firewall Physically Connecting to a Network or Broadband...
Page 114: Network Setup Wizard
Using a Network: Dell Latitude D620 User's Guide Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
Page 115: What You Need To Establish A Wlan Connection
Using a Network: Dell Latitude D620 User's Guide network, access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves. What You Need to Establish a WLAN Connection...
Page 116: Setting Up A New Wlan
Using a Network: Dell Latitude D620 User's Guide NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the Start button, pointing to Settings, and then pointing to Network Connections. If Wireless Network Connection does not appear, you may not have a wireless network card.
Page 117: Connecting To A Wireless Local Area Network
Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell. com. For information on the type of wireless network card that is installed in your computer, Checking Your Wireless Network Card.
Page 118: Completing The Connection To The Wlan
To access the Help and Support Center: 1. Click the Start button and click Help and Support. 2. Under Pick a Help topic, click Dell User and System Guides.s 3. Under Device Guides, select the documentation for your wireless network card.
Page 119: Monitoring The Status Of Wireless Network Connections Through Dell Quickset
The wireless activity indicator provides an easy way to monitor the status of your computer's wireless devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity Indicator Off to turn the wireless activity indicator on or off.
Page 120: Checking Your Dell Mobile Broadband Card
CD that accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user's guide for instructions. The user's guide is available through the Windows Help and Support Center (or on the CD that accompanied your card if you purchased it separately from your computer).
Page 121 Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support website at support. dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.
Page 122: Internet Connection Firewall
BIOS (system setup program) to control Wi-Fi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control Wi-Fi network connections.
Page 123 Using a Network: Dell Latitude D620 User's Guide NOTE: Enabling the Internet Connection Firewall does not reduce the need for virus-checking software. For more information, see the Help and Support Center for the Microsoft® Windows® XP operating system. To access the Help and Support Center, see Windows Help and Support Center.
Page 124: Specifications
Specifications: Dell Latitude D620 User's Guide Back to Contents Page Specifications Dell Latitude D620 User's Guide Processor Processor types Intel® Core Solo and Intel Core Duo processors L1 cache 64 KB (internal) L2 cache 2 MB (on die) External bus frequency...
Page 125 Specifications: Dell Latitude D620 User's Guide PC Card connector one (supports one Type I or Type II card) Cards supported PC Card: 3.3 V and 5 V ExpressCard: 34 mm with adapter PC Card connector size 80 pins Data width (maximum)
Page 126 Specifications: Dell Latitude D620 User's Guide Memory Memory module connector two user-accessible SODIMM sockets Memory module capacities 256 MB, 512 MB, 1 GB, and 2 GB Memory type 533/667 DDRII SDRAM Minimum memory 256 MB NOTE: For some regions, the amount of minimum memory may differ.
Page 127 Specifications: Dell Latitude D620 User's Guide Modem RJ-11 support Network adapter RJ-45 port D-Dock standard D-Dock connector for devices such as D-Dock advanced port replicators and expansion stations D-Port standard D-Port connector Communications Modem: Type v.92 56K MDC Controller softmodem...
Page 128 Specifications: Dell Latitude D620 User's Guide Video NOTE: Your Dell Latitude D620 computer has both integrated and discrete video options. Video type: integrated on system board, hardware accelerated Data bus integrated video Video controller Intel Extreme Graphics Video memory Integrated video 256-MB or 512- MB of shared system memory.
Page 129 Specifications: Dell Latitude D620 User's Guide Video memory up to 256 MB NOTE: Total of local and shared system memory used may be up to 256 MB for graphics, dependent on system memory size and other factors. Local integrated memory is 64 MB. Up...
Page 130 Specifications: Dell Latitude D620 User's Guide External microphone miniconnector, stereo headphones/speakers miniconnector Speaker one 4-ohm speaker Internal speaker amplifier 2-W per channel into 4 ohms Volume controls keyboard shortcuts or program menus Display Type (active-matrix TFT) WXGA or WXGA+ Active area (X/Y) 303.36 x 189.5...
Page 131 Specifications: Dell Latitude D620 User's Guide WXGA+ Horizontal 65/65° WXGA+ Vertical 50/50° Pixel pitch: WXGA 0.2588 WXGA+ 0.1971 Power Consumption (panel with backlight) (typical): WXGA 5.0 W (max) WXGA+ 5.5 W (max) Controls brightness can be controlled through keyboard shortcuts and...
Page 132 Specifications: Dell Latitude D620 User's Guide Touch Pad X/Y position resolution 240 cpi (graphics table mode) Active area 73.7 x 43 Size: Width 64.88 mm (2.55-inch) sensor- active area Height 48.88-mm (1.92-inch) rectangle Fingerprint Reader (optional) Type UPEK TCS3 TouchStrip strip...
Page 133 Specifications: Dell Latitude D620 User's Guide Size protrudes 0.5 mm higher than surrounding keycaps Battery Type: 9-cell lithium-ion battery 85 WHr NOTE: You cannot use an auto/ air adapter with a 9-cell battery. 6-cell lithium-ion battery 56 WHr 4-cell lithium-ion battery 35 WHr Dimensions:185.22...
Page 134 Specifications: Dell Latitude D620 User's Guide Width 287.30 mm (11.31 inches) Weight: 9-cell lithium-ion battery 0.51 kg (1.12 lb) 6-cell lithium-ion battery 0.33 kg (0.73 lb) 4-cell lithium-ion battery 0.24 kg (0.53 lb) Voltage 14.8 VDC Charge time (approximate): approximately 1 hour to reach 80...
Page 135 Specifications: Dell Latitude D620 User's Guide AC Adapter Types 65 W and 90 W Input voltage 90264 VAC (both) Input current (maximum) 1.7 A (both) Input frequency 4763 Hz (both) Output current: 65 W 4.34 A (maximum at 4-second pulse); 3.34 A (continuous) 90 W 5.62 A (maximum at 4-second...
Page 136 Specifications: Dell Latitude D620 User's Guide Length 137.2 mm (5.40 inches) (65 W) 153.42 mm (6.04 inches) (90 W) Weight (without cables) 0.36 kg (0.79 lb) (65 W) 0.46 kg (1.01 lb) (90 W) Temperature range: Operating 0° to 35°C (32° to 95°F) (both) Storage 40°...
Page 137 Specifications: Dell Latitude D620 User's Guide Operating 0° to 35°C (32° to 95°F) Storage 40° to 65°C (40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that...
Page 138 Specifications: Dell Latitude D620 User's Guide Back to Contents Page file:///S|/Integration%20Specialist/Hardware%20Doc...tion/Kim%20&%20Jay/Dell%20Laptops/D620UG/specs.htm (15 of 15) [12/4/2008 10:54:40 AM]...
Page 139: Using Cards
Using Cards: Dell Latitude D620 User's Guide Back to Contents Page Using Cards Dell Latitude D620 User's Guide Card Types Installing a PC Card or ExpressCard Removing a Card or Blank NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD occurs, the device may reset and the device software may attempt to reinitialize a connection.
Page 140: Extended Cards
Using Cards: Dell Latitude D620 User's Guide computers may not fit your computer. To remove the blank, see Removing a Card or Blank. Extended Cards An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer.
Page 141 Using Cards: Dell Latitude D620 User's Guide The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.
Page 142: Removing A Card Or Blank
Using Cards: Dell Latitude D620 User's Guide Removing a Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer.
Page 143: Cleaning Your Computer
Appendix: Dell Latitude D620 User's Guide Back to Contents Page Appendix Dell Latitude D620 User's Guide Cleaning Your Computer Macrovision Product Notice FCC Notice (U.S. Only) Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 144: Floppy Drive
Appendix: Dell Latitude D620 User's Guide 2. Disconnect any attached devices from the computer and from their electrical outlets. 3. Remove any installed batteries. See Replacing the Battery. 4. Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.
Page 145 Plug the system into a different outlet so that the system and the receiver are on different ● branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance...
Page 146 Appendix: Dell Latitude D620 User's Guide Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 NOTE: For further regulatory information, see your Product Information Guide. Back to Contents Page file:///S|/Integration%20Specialist/Hardware%20Docu...on/Kim%20&%20Jay/Dell%20Laptops/D620UG/appendix.htm (4 of 4) [12/4/2008 10:54:43 AM]...
Page 147: Securing Your Computer
Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer.
Page 148: Using Smart Cards
Securing Your Computer: Dell Latitude D620 User's Guide Using Smart Cards NOTE: For information on how to secure your computer while traveling, see Traveling With Your Computer. NOTE: The smart card feature may not be available on your computer. About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits.
Page 149 Securing Your Computer: Dell Latitude D620 User's Guide slot. gold contact pad smart card (top) 2. Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the PC Card slot.
Page 150: About Passwords
Securing Your Computer: Dell Latitude D620 User's Guide Passwords About Passwords NOTE: Passwords are disabled when you receive your computer. A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.
Page 151: Using An Administrator Password
However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features. If you forget any of your passwords, contact Dell (see Contacting Dell).
Page 152: Using A Hard Drive Password
Securing Your Computer: Dell Latitude D620 User's Guide both a primary and an administrator password assigned but forget them both, contact your system administrator or Dell (see Contacting Dell). Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access. You can also assign a password for an external hard drive (if one is being used) that can be the same as or different from the password for the primary hard drive.
Page 153: Enabling The Tpm Feature
To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data. Enabling the TPM Feature 1.
Page 154: Activating The Security Management Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell computer, or you can contact your Dell sales representative for information about this security feature.
Page 155 Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.
Page 156 Glossary: Dell Latitude D620 User's Guide Back to Contents Page Glossary Dell Latitude D620 User's Guide Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
Page 157 Glossary: Dell Latitude D620 User's Guide battery operating time The length of time (minutes or hours) that a portable computer battery powers the computer. BIOS basic input/output system A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them.
Page 158 Glossary: Dell Latitude D620 User's Guide processor architecture. carnet An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD-R CD recordable A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over.
Page 159 Glossary: Dell Latitude D620 User's Guide device Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver See driver. DIMM dual in-line memory module A circuit board with memory chips that connects to a memory module on the system board.
Page 160 ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code A numeric code located on a sticker on your Dell computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
Page 161 Glossary: Dell Latitude D620 User's Guide extended display mode A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed.
Page 162 Glossary: Dell Latitude D620 User's Guide graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts. GUI graphical user interface Software that interacts with the user by means of menus, windows, and icons.
Page 163 Glossary: Dell Latitude D620 User's Guide integrated Usually refers to components that are physically located on the computer's system board. Also referred to as built-in. I/O input/output An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.
Page 164 MB/sec megabytes per second One million bytes per second. This measurement is typically used for data transfer ratings. media bay A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite module. memory A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer.
Page 165 Glossary: Dell Latitude D620 User's Guide ms millisecond A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. network adapter A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it.
Page 166 Glossary: Dell Latitude D620 User's Guide common types of PC Cards. PCI peripheral component interconnect PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks.
Page 167 Glossary: Dell Latitude D620 User's Guide Any information stored in RAM is lost when you shut down your computer. readme file A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented.
Page 168 An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
Page 169 Glossary: Dell Latitude D620 User's Guide SIM Subscriber Identity Module. A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable computers. SVGA super-video graphics array A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.
Page 170 Glossary: Dell Latitude D620 User's Guide UMA unified memory allocation System memory dynamically allocated to video. UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power.
Page 171 Glossary: Dell Latitude D620 User's Guide A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system.
Page 172 Glossary: Dell Latitude D620 User's Guide ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip.
Page 173: Troubleshooting
Memory Problems Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.
Page 174: Starting The Dell Diagnostics From Your Hard Drive
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
Page 175: Dell Diagnostics Main Menu
4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5. Type 1 to start the menu and press <Enter> to proceed. 6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
Page 176 2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see Contacting Dell).
Page 177: Accessing The Dell Support Utility
Dell Diagnostics and restart the computer, close the Main Menu screen. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Page 178: Drive Problems
Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
Page 179: Cd And Dvd Drive Problems
Troubleshooting: Dell Latitude D620 User's Guide Ensure that the CD is snapped onto the spindle Check the cable connections Check for hardware incompatibilities Resolving Software and Hardware Incompatibilities. Run the Dell Diagnostics Dell Diagnostics. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
Page 180: Hard Drive Problems
Troubleshooting: Dell Latitude D620 User's Guide Hard drive problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.
Page 181: Error Messages
Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages...
Page 182 Cards). Extended memory size has changed The amount of memory recorded in NVRAM does not match the memory installed on your computer. If the error appears again, contact Dell (see Contacting Dell). The file being copied is too large for the destination drive The file that you are trying to copy is too large to fit on the disk, or the disk is too full.
Page 183 Drive), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
Page 184 The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. No boot sector on hard drive The operating system may be corrupted. Contact Dell (see Contacting Dell).
Page 185 System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. If the message reappears, contact Dell (see Contacting Dell).
Page 186: Keyboard Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you perform the various checks. NOTE: Use the integrated keyboard when running Dell Diagnostics or the System Setup program. External Keyboard problems Check the keyboard cable Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.
Page 187: Unexpected Characters
Dell). Run the keyboard diagnostics tests Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see Dell Diagnostics). If the tests indicate a defective external keyboard, contact Dell (see Contacting Dell). Unexpected characters Disable the numeric keypad Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters.
Page 188: Operating System
Click the ? icon at the bottom of the Dell MediaDirect screen to access Help. To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player you purchased a DVD drive with your computer, this software should already be installed.
Page 189: Other Software Problems
Adjusting the color settings for movies that contain scenes that are too dark or too bright Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for assistance (see Contacting Dell).
Page 190: Network Problems
Troubleshooting: Dell Latitude D620 User's Guide Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that ●...
Page 191: Mobile Broadband Network
● network. If the searching state persists, ensure that the signal strength is adequate. No service The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network. ● Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile Broadband network provider.
Page 192: Pc Card Or Expresscard Problems
Troubleshooting: Dell Latitude D620 User's Guide Support Center. The user's guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.
Page 193: Ensuring Sufficient Power For Your Computer
Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a WARNING message. Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer file:///S|/Integration%20Specialist/Hardware%20Doc...on/Kim%20&%20Jay/Dell%20Laptops/D620UG/trouble.htm (21 of 27) [12/4/2008 10:54:59 AM]...
Page 194: Printer Problems
Dell D/Dock. Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.
Page 195: Scanner Problems
Troubleshooting: Dell Latitude D620 User's Guide station), ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. Reinstall the printer driver See the printer documentation for instructions...
Page 196: No Sound From Integrated Speakers
Troubleshooting: Dell Latitude D620 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from integrated speakers Adjust the Windows volume control Double-click the speaker icon in the lower-right corner of your screen.
Page 197: Touch Pad Or Mouse Problems
Troubleshooting: Dell Latitude D620 User's Guide the headphone connector. Adjust the Windows volume control Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Page 198: Video And Display Problems
Troubleshooting: Dell Latitude D620 User's Guide Video and Display Problems Fill out the Diagnostics Checklist (see Dell Diagnostics) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 199: If Only Part Of The Display Is Readable
4. Try different settings for Color quality and Screen resolution. Run the Video diagnostics tests If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then contact Dell (see Contacting Dell).

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