Table of Contents
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Dell™ Latitude™ E5400 and E5500
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell™ Technology Guide at support.dell.com.
Models PP32LA and PP32LB
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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Table of Contents
Troubleshooting
Related Manuals for Dell Latitude P168C
Summary of Contents for Dell Latitude P168C
- Page 1 For more information about your operating system, devices, and technologies, see the Dell™ Technology Guide at support.dell.com. Models PP32LA and PP32LB w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
- Page 2 Trademarks used in this text: Dell, Latitude, ExpressCharge, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel and Celeron are registered trademarks, and Core is a trademark of Intel Corporation in the U.S.
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Page 3: Table Of Contents
Contents About Your Computer ......Front View ......Back View Battery Removal . - Page 4 Identifying Drivers Reinstalling Drivers and Utilities Restoring Your Operating System Using Microsoft Using Dell™ Factory Image Restore Using the Operating System Media Finding Information Getting Help ..... .
- Page 5 Before You Call ..... Contacting Dell Index .......
- Page 6 Contents...
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Page 7: About Your Computer
About Your Computer NOTE: The graphics in this section apply to both the Dell™ Latitude™ E5400 and E5500. Front View display latch release (location may vary depending on model) keyboard status lights display volume control buttons About Your Computer... - Page 8 keyboard security cable slot USB connectors (2) 11 IEEE 1394 connector (location may vary depending on model) 13 fingerprint reader (optional) 15 track stick/touch pad buttons 17 Secure Digital (SD) memory card reader 19 left speaker 21 ambient light sensor About Your Computer power button AC adapter connector...
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Page 9: Back View
Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets... -
Page 10: Battery Removal
Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer. -
Page 11: Setting Up Your Computer
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. - Page 12 3 Connect USB devices, such as a mouse or keyboard (optional). 4 Connect IEEE 1394 devices, such as a media player (optional). 5 Open the computer display and press the power button to turn on the computer. Setting Up Your Computer...
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Page 13: Connecting To The Internet
6 Connect to the Internet (optional). See "Connecting to the Internet" on page 13 for more information. Internet service wireless router laptop with wireless connection Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). -
Page 14: Setting Up Your Internet Connection
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. -
Page 15: Transferring Information To A New Computer
® Microsoft Windows Vista 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: •... - Page 16 Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the Files and Settings Transfer Wizard: click Start→...
- Page 17 When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.
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Page 18: Microsoft Windows Vista
#154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries. Microsoft Windows Vista 1 Click the Windows Vista Start button and settings→... -
Page 19: Specifications
Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. NOTE: These specifications apply to both the Dell™ Latitude™ E5400 and E5500 unless indicated otherwise. Processor Processor type... - Page 20 3-in-1 Memory Card Reader 3-in-1 memory card controller 3-in-1 memory card connector Cards supported Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. Ports and Connectors PC Card Audio...
- Page 21 Communications Modem Network adapter Wireless Mobile Broadband Video Video type: Video controller Video memory LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Internal microphone Volume controls internal, optional modem 10/100/1000 Ethernet LAN on system board wireless local area network (WLAN), wireless personal area network (WPAN) Mini-Cards...
- Page 22 Display Type (active-matrix TFT) Dimensions: Maximum resolutions: WXGA CCFL Refresh rate Operating angle Viewing angles: Pixel pitch: WXGA Specifications E5400 • Wide aspect WXGA CCFL or WXGA+ CCFL E5500 • Wide aspect WXGA or WXGA+ (TrueLife and anti-glare) VESA standard on all models E5400 and E5500: •...
- Page 23 Display (continued) WXGA+ Keyboard Number of keys Layout Size Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Height E5400: • 0.2109 mm x 0.2109 mm E5500: • 0.2304 mm x 0.2304 mm 83 (all countries except Denmark, United Kingdom, Brazil, and Japan);...
- Page 24 Battery (continued) Weight Ampere hours Voltage Charge time (approximate) Dell™ ExpressCharge™ mode Normal charge mode Operating time (approximate) Recharge limit Temperature range: Operating Storage Coin-cell battery AC Adapter Type Input voltage Input current (maximum) Input frequency Output current 65 W Auto-Air...
- Page 25 AC Adapter (continued) Output power Rated output voltage Dimensions of 65 W auto-air: Height Width Depth Weight (with cables) Dimensions of 90 W (E series): Height Width Depth Weight (with cables) Dimensions of 90 W (D series): Height Width Depth Weight (with cables) Temperature range: Operating...
- Page 26 Physical (continued) E5500 Height Width Depth Weight Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum):...
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Page 27: Troubleshooting
This beep code tells you that the computer encountered a possible motherboard failure. If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 36). Troubleshooting... - Page 28 Contact Dell. If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual on the Dell Support website at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module.
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Page 29: Error Messages
F A I L E D I N I T I A L I Z A T I O N — hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). The operation requires a hard drive in the bay before it R I V E N O T R E A D Y —... - Page 30 Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). A R D D I S K D R I V E C O N T R O L L E R F A I L U R E to commands from the computer.
- Page 31 — cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N MediaDirect™...
- Page 32 O T I M E R T I C K I N T E R R U P T — malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). O T E N O U G H M E M O R Y O R R E S O U R C E S You have too many programs open.
- Page 33 A chip on the system board may be malfunctioning. H U T D O W N F A I L U R E — Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). I M E D A Y C L O C K L O S T P O W E R —...
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Page 34: System Messages
D A Y C L O C K S T O P P E D — configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 61). I M E... -
Page 35: Troubleshooting Software And Hardware Problems
A R D D I S K D R I V E F A I L U R E — POST. Check cables, swap hard disks, or see "Contacting Dell" on page 61 for assistance. A R D D I S K D R I V E R E A D F A I L U R E —... -
Page 36: Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 40) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. - Page 37 If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
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Page 38: Troubleshooting Tips
If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems... -
Page 39: Memory Problems
Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 36). The computer is in standby mode. — The computer is receiving —... -
Page 40: Lockups And Software Problems
"Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 36). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. - Page 41 A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N reinstall the program.
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Page 42: Dell Technical Update Service
1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. Troubleshooting... - Page 43 Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
- Page 44 Troubleshooting...
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Page 45: Reinstalling Software
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. ® ® Microsoft Windows Vista 1 Click the Windows Vista Start button™ 2 Click Properties→... -
Page 46: Reinstalling Drivers And Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version... - Page 47 Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer.
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Page 48: Restoring Your Operating System
• Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. This program permanently deletes all data on the hard drive and removes any programs installed after you received the computer. - Page 49 NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view.
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Page 50: Using Dell™ Factory Image Restore
Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. -
Page 51: Using The Operating System Media
Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. ®... - Page 52 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft computer and try again.
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Page 53: Finding Information
Code is located on your computer. • A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on... - Page 54 Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com. Microsoft ® Windows ® License Label Your Microsoft Windows License is located on your computer.
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Page 55: Getting Help
1 See "Troubleshooting Tips" on page 38 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 36 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 60. -
Page 56: Technical Support And Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 59, and then see the contact information for your region or go to support.dell.com. DellConnect... -
Page 57: Autotech Service
"Contacting Dell" on page 61. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. -
Page 58: Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"... -
Page 59: Before You Call
Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 60). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be... - Page 60 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
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Page 61: Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. - Page 62 Getting Help...
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Page 63: Index
Support Utility, 42 Technical Update Service, 42 Dell Diagnostics, 36 starting from the Drivers and Utilities media, 37 starting from your hard drive, 36 Dell Factory Image Restore, 51 Dell Technology Guide, 54 DellConnect, 56 diagnostics beep codes, 27 Dell, 36... - Page 64 Factory Image Restore, 50 Files and Settings Transfer Wizard, 15 finding information, 53 hardware beep codes, 27 Internet connecting, 13 setting up, 14 wireless switch Network Locator, 10 media Drivers and Utilities, 53 operating system, 53 memory troubleshooting, 39 networks wireless switch, 10 Notebook System Software, 53 Index...
- Page 65 20 physical, 25 ports and connectors, 20 processor, 19 system information, 19 touch pad, 23 video, 21 support contacting Dell, 61 information, 54 System Restore, 48 enabling, 50 telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54...
- Page 66 Windows XP (continued) reinstalling, 53 returning to a previous device driver version, 46 System Restore, 48 wireless switch, 10 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 41 Index...