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Dell Vostro 14 3435 Owner's Manual
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Dell Vostro 14 3435 Owner's Manual

Dell Vostro 14 3435 Owner's Manual

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Vostro 14 3435
Owner's Manual
Regulatory Model: P152G
Regulatory Type: P152G002
March 2023
Rev. A01

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Summary of Contents for Dell Vostro 14 3435

  • Page 1 Vostro 14 3435 Owner's Manual Regulatory Model: P152G Regulatory Type: P152G002 March 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Left......................................7 Top......................................8 Front....................................... 9 Bottom....................................11 Service Tag...................................11 Battery charge and status light .............................12 Chapter 2: Set up your Vostro 14 3435..................13 Chapter 3: Specifications of Vostro 14 3435................15 Dimensions and weight..............................15 Processor..................................... 15 Chipset....................................16 Operating system................................16 Memory....................................
  • Page 4 After working inside your computer........................33 BitLocker..................................33 Recommended tools................................. 33 Screw list.....................................33 Major components of Vostro 14 3435..........................35 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........38 Secure Digital (SD) Card..............................38 Removing the Secure Digital card........................... 38 Installing the Secure Digital card..........................39 Base cover..................................
  • Page 5 Removing the discrete heat sink..........................73 Installing the discrete heat sink..........................73 I/O daughter board FFC..............................74 Removing the Input/Output daughter board FFC....................74 Installing the Input/Output daughter board FFC....................75 Power-adapter port................................76 Removing the power-adapter port..........................76 Installing the power-adapter port..........................77 Display assembly................................78 Removing the plastic display assembly .........................
  • Page 6 Clearing BIOS (System Setup) and System passwords..................150 Chapter 9: Troubleshooting......................151 Handling swollen Lithium-ion batteries........................151 Locate the Service Tag or Express Service Code of your Dell computer ..........151 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 152 Running the SupportAssist Pre-Boot System Performance Check.............. 152 Built-in self-test (BIST)..............................152...

  • Page 7: Chapter 1: Views Of Vostro 14 3435

    Views of Vostro 14 3435 Right 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 8: Top

    When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for four seconds to force shut-down the computer. If the power button has a fingerprint reader, place your finger on the power button to log in. Views of Vostro 14 3435...

  • Page 9: Front

    Press to left-click. Front CAUTION: The maximum operating angle for the display-panel hinge is 135 degrees. NOTE: Vostro 14 3435 is built in two designs: Plastic and aluminum Figure 1. Plastic chassis without privacy shutter Views of Vostro 14 3435...
  • Page 10 Enables you to video chat, capture photos, and record videos. 5. Camera-status light Turns on when the camera is in use. 6. Right microphone Provides digital sound input for audio recording and voice calls. 7. LCD panel Views of Vostro 14 3435...

  • Page 11: Bottom

    4. Left speaker Provides audio output. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Vostro 14 3435...

  • Page 12: Battery Charge And Status Light

    Battery charge and status light The following table lists the battery charge and status light behavior of your Vostro 14 3435. Table 1. Battery charge and status light behavior Power Source LED Behavior System Power State Battery Charge Level AC Adapter...

  • Page 13: Chapter 2: Set Up Your Vostro 14 3435

    Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 14 SupportAssist proactively checks the health of your system's hardware and software. When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running Windows operating system.

  • Page 15: Chapter 3: Specifications Of Vostro 14 3435

    Specifications of Vostro 14 3435 Dimensions and weight The following table lists the height, width, depth, and weight of your Vostro 14 3435. Table 3. Dimensions and weight Description Plastic Aluminum Height: Front height 17.52 mm (0.69 in.) 18.62 mm (0.73 in.) Rear height 18.48 mm (0.73 in.)

  • Page 16: Chipset

    Chipset The following table lists the details of the chipset supported by your Vostro 14 3435. Table 5. Chipset Description Values Chipset Integrated Processor AMD Ryzen series DRAM bus width 64-bit Flash EPROM 16 MB PCIe bus Up to Gen3...

  • Page 17: External Ports

    To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Vostro 14 3435. Table 9. Ethernet specifications Description Values...

  • Page 18: Wireless Module

    Wireless module The following table lists the Wireless Local Area Network (WLAN) modules supported on your Vostro 14 3435. Table 10. Wireless module specifications Description Option one Option two Model number Realtek RTL8821CE Realtek RTL8852BE Transfer rate 433 Mbps 1201 Mbps Frequency bands supported 2.40 GHz/5 GHz...

  • Page 19: Storage

    Up to 1 TB M.2 2280 solid-state drive PCIe NVMe Up to 2 TB Media-card reader The following table lists the media cards supported by your Vostro 14 3435. Table 13. Media-card reader specifications Description Values Media-card type One SD card slot (optional) Media-cards supported ●...

  • Page 20: Camera

    (F1–F12) changing Function Key Behavior in BIOS setup program. For more information, see Keyboard shortcuts. Camera The following table lists the camera specifications of your Vostro 14 3435. Table 15. Camera specifications Description Carbon Black/Titan Gray Titan Gray (Aluminum) (Plastic)

  • Page 21: Power Adapter

    For more information about touchpad gestures available on Windows, see the Microsoft knowledge base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your Vostro 14 3435. Table 17. Power adapter specifications Description Values Type 65 W AC Adapter, 4.50 mm x 2.90 mm barrel type...

  • Page 22: Battery

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 23: Fingerprint Reader (Optional)

    2.50 W 3.90 W Anti-glare vs glossy finish Anti-glare Anti-glare Fingerprint reader (optional) The following table lists the specifications of the optional fingerprint-reader of your Vostro 14 3435. Table 20. Fingerprint reader specifications Description Values Fingerprint-reader sensor technology Capacitive Fingerprint-reader sensor resolution...

  • Page 24: Keyboard Shortcuts Of Vostro 14 3435

    Keyboard shortcuts of Vostro 14 3435 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations. Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions.

  • Page 25: Gpu-Integrated

    Fn + PgDn Page down Fn + Home Home Fn + End GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Vostro 14 3435. Table 23. GPU—Integrated Controller Memory size Processor AMD Radeon Graphics Shared system memory ●...

  • Page 26: Multiple Display Support Matrix

    Multiple display support matrix The following table lists the multiple display support matrix for your Vostro 14 3435. Table 25. Multiple display support matrix Graphics Card Direct Graphics Controller Supported external displays Supported external Direct Output Mode with computer internal display...

  • Page 27: Comfortview

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light displays. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.
  • Page 28 Table 28. CMF specifications A Cover (Top) ● Plastic Resin/ Molded + ● Aluminum/Stamping + CNC + Bead blast + Micro Pattern and Polished Anodize *<0.5R hard EDGE Specifications of Vostro 14 3435...
  • Page 29 ± 1 gu, Sub Brand - Concaved Polished #5000 NOTE: Titan Gray, Dull – Cool Gray 9C = RGB 117 120 123 HEX/HTML 75787B CMYK 30 22 17 57 NOTE: Apollo –19-4205 TPG RGB 64 65 69 HEX/HTML 404145 CMYK NA Specifications of Vostro 14 3435...

  • Page 30: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 31: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 32: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 33: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 34 NOTE: Screw color may vary with the configuration ordered. Table 29. Screw list Component Screw type Quantity Screw image Base cover M2x5 Captive screw M.2 solid-state drive M2x2 Wireless card M2x3.5 M2x5 3-cell battery M2x3 4-cell battery M2x3 Touchpad M2x2 Touchpad bracket Heat sink - UMA Captive screws...

  • Page 35: Major Components Of Vostro 14 3435

    Quantity Screw image ● M2x3.5 ● 3 System board ● M2x2 ● 1 ● ● USB Type-C Bracket M2x3.5 Major components of Vostro 14 3435 The following image shows the major components of Vostro 14 3435. Working inside your computer...
  • Page 36 Working inside your computer...
  • Page 37 18. I/O board FFC NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 38: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Secure Digital (SD) Card Removing the Secure Digital card Prerequisites...

  • Page 39: Installing The Secure Digital Card

    Installing the Secure Digital card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Steps Push the SD memory card out into its slot to insert it. Next steps 1. Follow the procedure in After working inside your computer.
  • Page 40 Removing and installing Customer Replaceable Units (CRUs)
  • Page 41 Removing and installing Customer Replaceable Units (CRUs)

  • Page 42: Installing The Base Cover

    Steps 1. Remove the four screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry open the base cover from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges.
  • Page 43 Removing and installing Customer Replaceable Units (CRUs)
  • Page 44 Steps 1. Connect the battery cable to the connector on the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. 3. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 45: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1.

  • Page 46: Installing The Memory Modules

    Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the memory modules and provide a visual representation of the installation procedure.

  • Page 47: Solid-State Drive

    M.2 solid-state drive Removing the M.2 2230 solid state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid state drive installed. NOTE: The M.2 card installed on your computer depends on the configuration ordered.

  • Page 48: Installing The M.2 2230 Solid State Drive

    Installing the M.2 2230 solid state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2230 solid state drive. NOTE: The M.2 card installed on your computer depends on the configuration ordered.

  • Page 49: Removing The M.2 2280 Solid State Drive

    2. Install the card. 3. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover.

  • Page 50: Installing The M.2 2280 Solid State Drive

    Installing the M.2 2280 solid state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2280 solid state drive. NOTE: The M.2 card installed on your computer depends on the configuration ordered.

  • Page 51: Wireless Card

    Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card.

  • Page 52: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the WLAN slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 53 About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure. Steps 1. Slide the wireless card into the WLAN slot on the system board. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

  • Page 54: Fan

    Table 30. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card Auxiliary Black ▲ (black triangle) 3. Place the wireless-card bracket on the wireless card. 4. Replace the screw (M2x3.5) that secures the wireless-card bracket to the system board. Next steps 1.

  • Page 55: Installing The Fan

    Steps 1. Disconnect the fan cable from the system board. 2. Remove the two (M2x5) screws that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan from the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 56 Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x5) screws that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 57: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 58: Installing The 3-Cell Battery

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 59: Removing The 4-Cell Battery

    About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the installation procedure. Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 60: Installing The 4-Cell Battery

    Steps 1. Disconnect the battery cable from the system board, if applicable. 2. Remove the five (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 3. Remove the battery from the palm-rest and keyboard assembly. Installing the 4-cell battery CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 61: Disconnecting The Battery Cable

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly. 3. Replace the five (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 62: Connecting The Battery Cable

    Steps 1. Lift the latch on the battery cable. 2. Disconnect the battery cable from the connector on the battery. Connecting the battery cable CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the battery cable and provide a visual representation of the installation procedure.

  • Page 63: Speakers

    Steps 1. Connect the battery cable to the connector on the battery. 2. Close the latch on the battery cable connector to secure it to the battery. Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in After working inside your computer.
  • Page 64 About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Steps 1. Peel the adhesive tape that secures the speaker cable. 2. Disconnect the speaker cable from the system board. Removing and installing Field Replaceable Units (FRUs)

  • Page 65: Installing The Speakers

    NOTE: For models shipped with a speaker cable featuring an eight-pin connector, to disconnect the speaker cable from the system board, pry up the bottom side of the cable connector's head first and then pull it away from the connector. 3.
  • Page 66 Steps 1. Using the alignment posts, place the speakers on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable along the bottom side of the M.2 SSD and system board, and then along the left side of the left speaker.
  • Page 67 3. Secure the speaker cable in place with mylar tape. 4. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. CAUTION: When routing the speaker cable adjacent to the left speaker, route it to the left of the battery screw hole at the bottom-right corner of the palmrest.
  • Page 68 5. Connect the speaker cable to the system board. 6. Adhere the adhesive tape to secure the speaker cable. Removing and installing Field Replaceable Units (FRUs)

  • Page 69: Touchpad

    Next steps 1. Install the 3-cell battery 4-cell battery (whichever applicable). 2. Install the base cover. 3. Install the card. 4. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1.

  • Page 70: Installing The Touchpad

    2. Lift the touchpad bracket off the touchpad. 3. Open the latch and disconnect the touchpad Flexible Flat cable from the connector on the system board. 4. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 5.

  • Page 71: Heat Sink

    Next steps 1. Install the 3-cell battery 4-cell battery (whichever applicable). 2. Install the base cover. 3. Install the card. 4. Follow the procedure in After working inside your computer. Heat sink Removing the UMA heat sink CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1.

  • Page 72: Installing The Uma Heat Sink

    NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink from the system board. Installing the UMA heat sink CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that...

  • Page 73: Removing The Discrete Heat Sink

    Removing the discrete heat sink CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following images indicate the location of the discrete heat sink and provide a visual representation of the removal procedure.

  • Page 74: I/O Daughter Board Ffc

    About this task The following images indicate the location of the discrete heat sink and provide a visual representation of the installation procedure. Steps 1. Place the heat sink on the system board. 2. Replace the three (M2x3) and tighten four captive screws that secure the heat sink to the system board. NOTE: Replace and tighten the screws in the sequential order mentioned on the heat sink [7>6>5>4>3>2>1].

  • Page 75: Installing The Input/Output Daughter Board Ffc

    About this task The following image indicates the location of the Input/Output daughter board FFC and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the I/O daughter board cable from the I/O board. 2.

  • Page 76: Power-Adapter Port

    Steps 1. Place the I/O daughter board FFC on the palm-rest and keyboard assembly. 2. Connect the I/O daughter board FFC the connector on the I/O board. 3. Connect the I/O daughter board FFC the connector on the system board. Next steps 1.

  • Page 77: Installing The Power-Adapter Port

    About this task The following images indicate the location of the power-adapter port and provide a visual representation of the removal procedure. Steps 1. Remove the two (M2.5x5) screws that secure the right hinge to the palm-rest and keyboard assembly. 2.

  • Page 78: Display Assembly

    Steps 1. Using the alignment post, place the power-adapter port into its slot on the palm-rest and keyboard assembly. 2. Connect the power-adapter port cable to the connector on the system board. 3. Fold the right hinge down and install the two (M2.5x5) screws to secure it to the palm-rest and keyboard assembly. Next steps 1.
  • Page 79 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the M.2 2230 solid state drive M.2 2280 solid state drive (whichever applicable). 5. Remove the wireless card. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
  • Page 80 Removing and installing Field Replaceable Units (FRUs)

  • Page 81: Installing The Plastic Display Assembly

    Steps 1. Remove the four (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 2. Disconnect the display cable and the speaker cable from the system board (for systems with plastic chassis). 3. Unroute the speaker cable from the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 82 About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 83 Removing and installing Field Replaceable Units (FRUs)
  • Page 84 Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Gently press down on the display hinges to align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.

  • Page 85: Removing The Aluminum Display Assembly

    5. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. NOTE: Ensure to route the speaker cable over the WLAN antenna cables. 6. Connect the display cable to the connector on the system board. Next steps 1.
  • Page 86 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 87 Removing and installing Field Replaceable Units (FRUs)
  • Page 88 Steps 1. Remove the four (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 2. Disconnect the display cable from the system board. 3. Open the display hinges at an angle of 90 degrees, and place the system on a flat surface. 4.

  • Page 89: Installing The Aluminum Display Assembly

    Installing the aluminum display assembly CAUTION: The information in this section is intended for authorized service technicians only. CAUTION: The maximum operating angle for the display-panel hinge is 135 degrees. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 90 Removing and installing Field Replaceable Units (FRUs)
  • Page 91 Removing and installing Field Replaceable Units (FRUs)
  • Page 92 Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Gently press down on the display hinges to align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.

  • Page 93: Hinge Caps

    Hinge caps Removing the hinge caps CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 94 Steps 1. Place the display assembly on a clean, flat surface and gently open the display hinges to at least 90 degrees. Removing and installing Field Replaceable Units (FRUs)

  • Page 95: Installing The Hinge Caps

    2. Pinch the left hinge cap in the center. 3. Using a plastic scribe pry the inner side of the left hinge cap and remove it from the left hinge. 4. Pinch the right hinge cap in the center. 5. Using a plastic scribe pry the inner side of the right hinge cap and remove it from the right hinge. Installing the hinge caps CAUTION: The information in this section is intended for authorized service technicians only.
  • Page 96 About this task The following images indicate the location of the hinge caps and provide a visual representation of the installation procedure. Steps 1. Align the rib inside the left and right hinge caps to the outer sides. 2. Push the right and left hinge caps down until it clicks in place. Removing and installing Field Replaceable Units (FRUs)

  • Page 97: Display Bezel

    Next steps 1. Install the plastic display assembly aluminum display assembly (whichever applicable). 2. Install the wireless card. 3. Install the M.2 2230 solid state drive M.2 2280 solid state drive (whichever applicable). 4. Install the memory modules. 5. Install the base cover.
  • Page 98 Steps 1. Pry open the display bezel from the openings at the bottom side of the display assembly near the hinges. Removing and installing Field Replaceable Units (FRUs)
  • Page 99 2. Pry open from the outer edge of the bottom, left, right, and top sides of the bezel.. 3. Lift and remove the display bezel from the display assembly. NOTE: DO NOT use a scribe or any other objects to pry up the display bezel as shown the images as the pressure applied on the display panel by the scribe can damage the display panel.

  • Page 100: Installing The Display Bezel

    Installing the display bezel CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display bezel and provides a visual representation of the installation procedure.
  • Page 101 Steps Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place. Next steps 1. Install the hinge caps. 2. Install the plastic display assembly aluminum display assembly (whichever applicable). 3. Install the wireless card.

  • Page 102: Hinges

    Hinges Removing the hinges CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 103 Steps 1. Remove the three (M2.5x3.8) screws from the left hinge. 2. Lift and remove the left hinge from the display assembly. 3. Remove the three (M2.5x3.8) screws from the right hinge. 4. Lift and remove the right hinge from the display assembly. Removing and installing Field Replaceable Units (FRUs)

  • Page 104: Installing The Hinges

    Installing the hinges CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the hinges and provide a visual representation of the installation procedure.
  • Page 105 Steps 1. Align and place the left hinge on the display assembly. 2. Install the three (M2.5x3.8) screws to secure the hinge to the display panel and back cover. 3. Align and place the right hinge on the display assembly. 4.

  • Page 106: Display Panel

    2. Install the hinge caps. 3. Install the plastic display assembly aluminum display assembly (whichever applicable). 4. Install the wireless card. 5. Install the M.2 2230 solid state drive M.2 2280 solid state drive (whichever applicable). 6. Install the base cover.
  • Page 107 Removing and installing Field Replaceable Units (FRUs)
  • Page 108 Steps 1. Remove the two (M2x2) screws that secure the display panel to the back cover. 2. Use a plastic scribe to pry the display panel from the bottom-right corner. Removing and installing Field Replaceable Units (FRUs)
  • Page 109 3. Gently start prying the display panel along the right side of the display back-cover using your hand. 4. Repeat step 1 and 2 for the left side of the display panel assembly. Removing and installing Field Replaceable Units (FRUs)

  • Page 110: Installing The Display Panel

    5. Lift the bottom side of the display panel and slide it downward to release the display brackets from the slots at the top side of the display cover. 6. Gently flip the display panel assembly forward, peel back the Mylar tape securing the display cable on the rear of the display panel.
  • Page 111 NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 112 Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Connect the display cable to the connector on the display panel and close the latch. 3. Adhere the tape to secure the display-cable connector latch to the display panel. 4.

  • Page 113: Edp Cable

    eDP cable Removing the eDP cable (with plastic chassis) CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 114: Installing The Edp Cable (With Plastic Chassis)

    Steps 1. Disconnect the eDP cable from the camera. 2. Peel and remove the eDP cable from the display cover. Installing the eDP cable (with plastic chassis) CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only.
  • Page 115 About this task The following image indicates the location of the eDP cable (in a system shipped with plastic chassis) and provides a visual representation of the installation procedure. Steps 1. Adhere the tape to securing the eDP cable to the display back cover. 2.

  • Page 116: Removing The Edp Cable (With Aluminum Chassis)

    6. Install the wireless card. 7. Install the M.2 2230 solid state drive M.2 2280 solid state drive (whichever applicable). 8. Install the memory modules. 9. Install the base cover. 10. Install the card. 11. Follow the procedure in After working inside your computer.

  • Page 117: Installing The Edp Cable (With Aluminum Chassis)

    Steps 1. Disconnect the eDP cable from the camera. 2. Peel and remove the eDP cable from the display cover. Installing the eDP cable (with aluminum chassis) CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with aluminum chassis only.
  • Page 118 About this task The following image indicates the location of the eDP cable (in a system shipped with an aluminum chassis) and provides a visual representation of the installation procedure. Steps 1. Connect the eDP cable to the camera. 2. Adhere the tape to securing the eDP cable to the display back cover. Next steps 1.

  • Page 119: Camera Assembly

    6. Install the card. 7. Follow the procedure in After working inside your computer. Camera assembly Removing the camera module (with plastic chassis) CAUTION: The information in this section is intended for authorized service technicians only. NOTE: This procedure is applicable for systems shipped with a plastic chassis only. Prerequisites 1.

  • Page 120: Installing The Camera Module (With Plastic Chassis)

    Steps 1. Using the pull tab, disconnect the camera cable from the camera module. 2. Using a plastic scribe, pry the camera module from the display assembly. NOTE: Start prying the camera module in a sequential order 1>2>3 as indicated on the display back cover. 3.

  • Page 121: Removing The Camera Module (With Aluminum Chassis)

    4. Install the display bezel. 5. Install the hinge caps. 6. Install the plastic display assembly. 7. Install the wireless card. 8. Install the base cover. 9. Install the card. 10. Follow the procedure in After working inside your computer. Removing the camera module (with aluminum chassis) CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 122: Installing The Camera Module (With Aluminum Chassis)

    Steps 1. Using a plastic scribe, pry the camera module from the display back cover and flip it. NOTE: Start prying the camera module in a sequential order 1>2 as indicated on the display back cover. 2. Peel and unwrap the tape securing the camera module to the display back cover. 3.
  • Page 123 NOTE: This procedure is applicable for systems shipped with aluminum chassis only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the camera module (in a system shipped with an aluminum chassis) and provide a visual representation of the installation procedure.

  • Page 124: Display Cover And Antenna Assembly

    Next steps 1. Install the cable. 2. Install the display panel. 3. Install the hinges. 4. Install the display bezel. 5. Install the hinge caps. 6. Install the aluminum display assembly. 7. Install the wireless card. 8. Install the base cover.
  • Page 125 NOTE: The display cover and antenna assembly cannot be further disassembled. If the WLAN antennas are malfunctioning and needs replacement, replace the entire display cover and antenna assembly. Display cover (aluminum chassis) Removing and installing Field Replaceable Units (FRUs)

  • Page 126: I/O Board

    Steps After performing the pre-requisites, you are left with the display cover and antenna assembly. I/O board Removing the Input/Output board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 127: Installing The Input/Output Board

    Steps 1. Remove the two (M2x3.5) screws that secure the display hinge to the palm-rest and keyboard assembly. 2. Lift the hinge up to access the I/O board. 3. Open the latch and disconnect the I/O daughter board cable from the I/O board. 4.

  • Page 128: Power Button With Optional Fingerprint Reader

    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board to the screw holes on the palm-rest and keyboard assembly. 3. Connect the fingerprint-reader board cable to the connector on the I/O board and close the latch (applicable if model shipped with a fingerprint reader).

  • Page 129: Installing The Power Button With Optional Fingerprint Reader

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the M.2 2230 solid state drive M.2 2280 solid state drive (whichever applicable). 5. Remove the wireless card. 6.

  • Page 130: System Board

    Steps 1. Using the alignment posts, place the power button with fingerprint reader into its slot on the palmrest and keyboard assembly. 2. Replace the (M2x2) screw that secures the power button with fingerprint reader to the palmrest and keyboard assembly. 3.
  • Page 131 6. Remove the M.2 2230 solid state drive M.2 2280 solid state drive (whichever applicable). 7. Remove the wireless card. 8. Remove the fan. 9. Remove the UMA heat sink discrete heat sink (whichever applicable). NOTE: The system board can be removed along with the heat sink. 10.
  • Page 132 Removing and installing Field Replaceable Units (FRUs)

  • Page 133: Installing The System Board

    Steps 1. Disconnect the following cables from the system board: a. I/O board Flexible Flat cable b. Speaker cable c. Touchpad Flexible Flat cable d. Keyboard backlight Flexible Printed cable (for systems with backlit keyboard) e. Keyboard Flexible Printed cable f.
  • Page 134 1. Fan connector 2. I/O board FFC connector 3. eDP connector 4. DC-in port connector 5. Memory modules 6. Keyboard FFC connector 7. Keyboard-backlight FFC connector 8. Battery connector 9. Touchpad FFC connector 10. Wireless connector 11. Speaker cable connector 12.
  • Page 135 Removing and installing Field Replaceable Units (FRUs)
  • Page 136 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest assembly. 3. Replace the single (M2x2) screw that secures the system board to the palm-rest assembly. 4.

  • Page 137: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover.
  • Page 138 NOTE: For systems with aluminum chassis, both the left and right RF metal brackets MUST be transferred to the replacement palm-rest. Removing and installing Field Replaceable Units (FRUs)

  • Page 139: Installing The Palmrest And Keyboard Assembly

    Numb Components WLAN Antenna (Main) WLAN Antenna (Auxiliary) Steps After performing the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palmrest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 140 Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the power button. 3. Install the power-adapter port. 4.

  • Page 141: Chapter 7: Software

    ● Windows 11 Pro, 64-bit ● Windows 11 Pro National Academic, 64-bit ● Ubuntu Linux 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 142: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 143: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 144 Table 33. System setup options—Advanced menu (continued) Advanced operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled SATA/NVMe Operation mode Allows you to configure the operating mode of the integrated...
  • Page 145 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 146 Table 34. System setup options—Security menu (continued) Security Firmware TPM Enable or disable the firmware TPM. Default: Disabled PPI Bypass for Clear Command Allows you to control the TPM Physical Presence Interface (PPI). When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear command.

  • Page 147: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 148: Updating The Bios Using The Usb Drive In Windows

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 149: System And Setup Password

    7. The computer will restart after the BIOS update is completed. System and setup password Table 37. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 150: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 151: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 152: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 153: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 154: System-Diagnostic Lights

    The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 39. System-diagnostic lights...

  • Page 155: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 156: Real-Time Clock (Rtc Reset)

    Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models. Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for thirty (30) seconds .
  • Page 157 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 158: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 40. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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