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Product Specific Problems
Specific
Symptoms
Screen image is
too small
Cannot adjust
the monitor with
the buttons on
the front panel
No Input Signal
when user
controls are
pressed
The picture does
not fill the entire
screen
No image when
using USB Type-
C connection to
PC or Notebook.
No charging
when using
USB Type-C
connection
to the PC or
Notebook
What You
Possible Solutions
Experience
Image is
• Check the Aspect Ratio setting in the Display
centered on
screen, but does
• Reset the monitor to factory settings.
not fill entire
viewing area
OSD does not
• Turn off the monitor, unplug the monitor power
appear on the
screen
No picture, the
• Check the signal source. Ensure the computer is
LED light is white
• Check whether the signal cable is plugged in
• Reset the computer or video player.
The picture
• Due to different video formats (aspect ratio) of
cannot fill the
height or width
• Run the built-in diagnostics.
of the screen
Black screen
• Verify if the PC or Notebook USB Type-C interface
• USB Type-C interface of PC or Notebook cannot
No charging
• Verify if the Notebook requires a >65W power
• If the Notebook requires a >65W power adaptor, it
menu OSD.
cable, plug it back, and then turn on the monitor.
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
properly. Re-plug the signal cable if necessary.
DVDs, the monitor may display in full screen.
can support Alternate Mode DP1.2.
support Alternate Mode DP1.2.
adaptor.
may not charge with the USB Type-C connection.
Troubleshooting
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59
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