Transporting sensitive components..........................8 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Inspiron 27 7710 All-in-One......................11 Stand..................................... 13 Removing the stand..............................13 Installing the stand...............................14 Back cover................................... 15 Removing the back cover............................15 Installing the back cover.............................16...
Page 4
Fan......................................35 Removing the fan................................ 35 Installing the fan................................36 Speakers....................................37 Removing the speakers.............................. 37 Installing the speakers..............................38 Coin-cell battery................................39 Removing the coin-cell battery..........................39 Installing the coin-cell battery..........................40 Heat sink....................................41 Removing the heat sink.............................. 41 Installing the heat sink..............................42 Media-card reader................................43 Removing the media-card reader..........................
Page 5
Updating the BIOS from the F12 One-Time boot menu..................79 Chapter 5: Troubleshooting......................81 Locate the Service Tag or Express Service Code of your Dell computer ..........81 Diagnostics..................................81 SupportAssist diagnostics............................... 82 Built-in self-test (BIST)..............................82 LCD Built-in Self Test (BIST)........................... 82 Recovering the operating system..........................
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...
Base panel M3x5 Major components of Inspiron 27 7710 All-in-One The following image shows the major components of Inspiron 27 7710 All-in-One. NOTE: Depending on the configuration ordered, some components may or may not be present in your computer. Removing and installing components...
Page 12
1. Back cover 2. I/O cover 3. Right-side stand 4. Left-side stand 5. Antennas 6. Heat sink 7. Microphone module 8. Fan 9. Speakers 10. Middle panel 11. Display panel 12. Power-button board with cable 13. Left Hinge 14. Right Hinge 15.
25. Retractable camera assembly Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
Steps 1. Locate the tab on the stands, and push a scribe into the tab to release the stands from the display-assembly base. 2. Lift the stands off the display-assembly base. Installing the stand Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The following procedure is applicable for both Y stand and Isosceles stand.
Steps Insert the stands into the slot on the back cover until it snaps into place on the display-assembly base. Next steps 1. Follow the procedure in After working inside your computer. Back cover Removing the back cover Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Place your palm in the middle of the back cover and then pry the back cover from the display-assembly base starting from the top corners. 2. Remove the back cover from the display-assembly base. Installing the back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps Align the slots on the back cover with the slots on the computer and press along the side to snap the back cover into place. Next steps 1. Follow the procedure in After working inside your computer. I/O cover Removing the I/O cover Prerequisites 1.
Steps 1. Remove the five screws (M3x5) that secure the I/O cover to the display-assembly base. 2. Remove the I/O cover from the slots on the display-assembly base. Installing the I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the I/O cover and provides a visual representation of the installation procedure.
Steps 1. Align the screw holes on the I/O cover with the screw holes on the display-assembly base and snap the I/O cover back into place. 2. Replace the five screws (M3x5) that secure the I/O cover to the display-assembly base. Next steps 1.
Steps 1. Remove the 10 screws (M3x5) that secure the right and left display hinges to the display-assembly base. 2. Lift the right and left hinges off the display-assembly base. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: For replacement of stand or hinges, the replacement kit is shipped with both stand and hinges, and the service technician...
Steps 1. Align the screw holes on the left hinge and right hinge with the screw holes on the display-assembly base. 2. Replace the 10 screws (M3x5) that secure the left hinge and right hinge to the display-assembly base. Next steps 1.
Steps 1. Remove the screw (M3x5) that secure the hard-drive assembly to the display-assembly base. 2. Slide the hard-drive assembly away from the hard-drive slot on the display-assembly base. 3. Remove the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. 4.
Steps 1. Align the screw holes on the hard drive with the screw holes on the hard-drive bracket. 2. Replace the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. 3. Slide the hard-drive assembly into the slot on the display-assembly base. 4.
Steps 1. Remove the four screws (M3x5) that secure the system-board shield to the display-assembly base. 2. Lift the system-board shield off the display-assembly base. Installing the system-board shield Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the system-board shield and provides a visual representation of the installation procedure.
Steps 1. Align the slots on the system-board shield with the ports on the computer. 2. Replace the four screws (M3x5) that secure the system-board shield to the display-assembly base. Next steps 1. Install the cover. 2. Install the back cover.
Steps 1. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 1 and 2 if there are more than one memory module. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.
Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card. 2. Slide the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Page 29
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...
Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the system-board shield. About this task NOTE: The M.2 card that is installed on your computer depends on the configuration ordered.
Page 31
● M.2 2230 solid-state drive ● M.2 2280 solid-state drive NOTE: This procedure applies if you are installing an M.2 2230 solid-state drive. If you are replacing an M.2 2230 solid-state drive with an M.2 2280 solid-state drive, move the screw mount as shown in the following figure, before you perform the other steps in the installation procedure.
Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the system-board shield. About this task NOTE: The M.2 card that is installed on your computer depends on the configuration ordered. The supported card configurations on the M.2 card slot are: ●...
Page 33
● M.2 2230 solid-state drive ● M.2 2280 solid-state drive NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive. If you are replacing an M.2 2230 solid-state drive with an M.2 2280 solid-state drive, move the screw mount as shown in the following figure, before you perform the other steps in the installation procedure.
3. Install the back cover. 4. Install the stand. 5. Follow the procedure in After working inside your computer. Retractable-camera assembly Removing the retractable-camera assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3.
Installing the retractable-camera assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the retractable-camera assembly and provides a visual representation of the installation procedure.
2. Remove the stand. 3. Remove the back cover 4. Remove the cover. 5. Remove the system-board shield. About this task The following image indicates the location of the fan and provides a visual representation of the removal procedure. Steps 1.
Steps 1. Align the screw holes on the fan with the screw holes on the display-assembly base. 2. Replace the three screws (M2x2.5) that secure the fan to the display-assembly base. 3. Route the fan cable through the routing guide on the display-assembly base. 4.
Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cable from the routing guides on the display-assembly base. 3. Lift the speakers, along with the cable, off the display-assembly base. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure.
Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots on the display-assembly base. 2. Route the speaker cable through the routing guide on display-assembly base. 3. Connect the speaker cable to the system board. Next steps 1.
Steps 1. Using your fingertip, press on the metal tab to release the coin-cell battery from the coin-cell battery socket. 2. Lift the coin-cell battery from the coin-cell battery socket. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps With the positive-side facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place. Next steps 1. Install the system-board shield. 2. Install the cover. 3. Install the back cover. 4.
Steps 1. In reverse sequential order (5>4>3>2>1), loosen the five captive screws (M2x3) that secure the heat sink to the system board and the display-assembly base. 2. Lift the heat sink off the system board and display-assembly base. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board and the display-assembly base. 2. In sequential order (1>2>3>4>5), tighten the five captive screws (M2x3) that secure the heat sink to the system board and display-assembly base.
Steps 1. Remove the screw (M3x3.5) that secure the media-card reader to the display-assembly base. 2. Open the latch and disconnect the media-card reader cable from the system board. 3. Gently slide and remove the media-card reader, along with its cable, from the media-card reader slot. Installing the media-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place the media-card reader under the system board and then align the screw hole on the media-card reader with the screw hole on the display-assembly base. NOTE: Ensure that the media-card reader cable stays above the system board. 2.
Steps 1. Remove the five screws (M3x5) that secures the left-display hinge to the display-assembly base. 2. Remove the screw (M3x5) that secures the power-button board to the display-assembly base. 3. Peel the tape that secures the power-button board cable to the power-button board. 4.
Page 47
Steps 1. Connect the power-button board cable to the power-button board and close the latch to secure the cable. 2. Align and place the power-button board in the slot on the display-assembly base and snap it into place. 3. Replace the screw (M3x5) that secures the power-button board to the display-assembly base. 4.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
Steps 1. Disconnect the touchscreen cable from the system board. NOTE: This cable is only available on computers that support touch option. 2. Disconnect the camera cable from the system board. 3. Disconnect the backlight cable from the system board. 4.
Page 54
Steps 1. Align the screw holes on the system board with the screw holes on the display-assembly base. 2. Replace the six screws (M3x5) that secure the system board to the display-assembly base. 3. Replace the solid-state drive screw mount (M3x4) that secures the system board to the display-assembly base. 4.
NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. Microphones Removing the microphones Prerequisites 1. Follow the procedure in Before working inside your computer.
Installing the microphones Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the microphones and provides a visual representation of the installation procedure. Steps 1.
Antennas Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the hard drive. 6. Remove the system-board shield. 7. Remove the memory module.
Installing the antennas Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the antennas and provides a visual representation of the installation procedure. NOTE: Note the location of the antenna modules that are printed on the display-assembly base as ANT-B (black) and ANT-W (white).
Display panel Removing the display panel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the hard drive. 6. Remove the system-board shield. 7.
Page 60
Steps 1. Remove the 12 screws (M3x5) that secure the display panel to the display-assembly base. 2. Remove the five screws (M3x3) that secure the display panel to the display-assembly base. 3. Place the computer in an upright position. 4. Holding the top corner, push the display panel away from the display-assembly base using the push holes available on the display-assembly base.
Installing the display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of display panel and provides a visual representation of the installation procedure. Removing and installing components...
Page 62
Steps 1. Align and place the display panel on the slots of the display-assembly base. 2. Route the display backlight, touchscreen and display cable through the slots on the display assembly base. 3. Place the display-assembly base on a clean and flat surface with the display panel facing down. 4.
Base panel Removing the base panel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the hard drive. 6. Remove the system-board shield. 7.
Page 64
Steps 1. Remove the 13 screws (M3x5) that secure the base panel to the display-assembly base. Removing and installing components...
2. Place the base panel in an upright position. 3. Remove the base panel and lift the base panel off the display-assembly base. Installing the base panel Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the base panel and provides a visual representation of the installation procedure.
Page 66
Steps 1. Place the base panel in an upright position. 2. Align the screw holes on the base panel with the screw holes on the display-assembly base. 3. Replace the 13 screws (M3x5) that secures the base panel to the display-assembly base. Next steps 1.
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—System information menu Overview Inspiron 27 7710 All-in-One BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
Page 70
Table 3. System setup options—System information menu (continued) Overview Video Controller Displays the integrate graphics information of the computer. Video Memory Displays the video memory information of the computer. Wi-Fi Device Displays the Wi-Fi device installed in the computer. Native Resolution Displays the native resolution of the computer.
Page 71
Table 5. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Audio Enables or disables all integrated audio controller. Default: ON Enable Microphone Enables or disables microphone. By default, Enable Microphone is selected. Enable Internal Speaker Enables or disables internal speaker. By default, Enable Internal Speaker is selected.
Page 72
Table 8. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Enables or disables integrated NIC. Default: Enabled with PXE Wireless Device Enable WLAN Enable or disable internal WLAN devices. By default, WLAN is selected. Bluetooth Enable or disable internal Bluetooth devices. By default, WLAN and Bluetooth are selected.
Page 73
Table 10. System setup options—Security menu Security Intel Speed Shift Technology Intel Speed Shift Technology Enable or disable the Intel Speed Shift Technology feature in the OS. Default: ON Intel Platform Trust Technology Intel Platform Trust Technology On Enable or disable the Intel Platform Trust Technology (PTT) feature in the OS. Default: ON PPI Bypass for Clear Commands Enables or disables the Trusted Platform Model (TPM) Physical Presence...
Page 74
Table 11. System setup options—Passwords menu (continued) Passwords Digit Enforces password restriction that the password must contain at least one digit. Default: OFF Special Character Enforces password restriction that the password must contain at least one special character. Default: OFF Minimum Characters Controls the minimum number of characters allowed for password.
Page 75
Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.
Page 76
Table 15. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter warnings Enable Adapter warnings Enables or disables the computer to display adapter warning messages when adapters with too little power capacity are detected. Default: ON Warnings and Errors Selects an action on encountering a warning or error during boot. Default: Prompt on Warnings and Errors.
Table 17. System setup options—Performance menu (continued) Performance Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states. Default: ON Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled, the Intel TurboBoost driver increases the performance of the CPU or graphics processor.
The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ●...
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
Page 80
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.
LCD Built-in Self Test (BIST) Dell All-in-One (AIO) have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell AIO or with the video card (GPU) and PC settings.
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
Page 84
5. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...