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Dell Inspiron 15 7000 Service Manual
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Dell Inspiron 15 7000 Service Manual

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Inspiron 15 7000
Service Manual
Computer Model: Inspiron 15-7570
Regulatory Model: P70F
Regulatory Type: P70F001

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Summary of Contents for Dell Inspiron 15 7000

  • Page 1 Inspiron 15 7000 Service Manual Computer Model: Inspiron 15-7570 Regulatory Model: P70F Regulatory Type: P70F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........17 ....................
  • Page 4 Replacing the hard drive..........24 ....................24 Procedure ..................24 Post-requisites Removing the solid-state drive/Intel Optane....25 ................... 25 Prerequisites ....................25 Procedure Replacing the solid-state drive/ Intel Optane....27 ....................27 Procedure ..................28 Post-requisites Removing the memory modules........29 ................... 29 Prerequisites ....................
  • Page 5 Replacing the heat sink..........37 ....................37 Procedure ..................37 Post-requisites Removing the fan............38 ....................38 Prerequisites ....................38 Procedure Replacing the fan............41 ....................41 Procedure ..................41 Post-requisites Removing the speakers..........42 ....................42 Prerequisites ....................42 Procedure Replacing the speakers..........44 ....................44 Procedure ..................
  • Page 6 Replacing the power-adapter port........ 51 ....................51 Procedure ..................51 Post-requisites Removing the I/O board..........52 ................... 52 Prerequisites ....................52 Procedure Replacing the I/O board..........55 ....................55 Procedure ..................55 Post-requisites Removing the display assembly........56 ................... 56 Prerequisites ....................56 Procedure Replacing the display assembly........59 ....................
  • Page 7 Replacing the status-light board........68 ....................68 Procedure ..................68 Post-requisites Removing the touchpad..........69 ................... 69 Prerequisites ....................69 Procedure Replacing the touchpad..........72 ....................72 Procedure ..................72 Post-requisites Removing the keyboard..........73 ....................73 Prerequisites ....................74 Procedure Replacing the keyboard..........77 ....................77 Procedure ..................
  • Page 8 Downloading drivers.............83 ..............83 Downloading the audio driver ............. 83 Downloading the graphics driver ..............84 Downloading the USB 3.0 driver ..............84 Downloading the Wi-Fi driver ..........84 Downloading the media-card reader driver ...............85 Downloading the chipset driver ............. 85 Downloading the network driver System setup...............
  • Page 9 Getting help and contacting Dell.........104 ................104 Self-help resources ..................105 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x5 assembly Battery Palm-rest M2x3 assembly Battery Keyboard shield M2x3 Hard-drive Palm-rest...
  • Page 13 Component Secured to Screw type Quantity Screw image USB Type-C Palm-rest M2x3 bracket assembly System board Palm-rest M2x2 assembly System board Keyboard shield M2x2 Display hinges Palm-rest M2.5x5 assembly Touchpad Palm-rest M2x2 assembly Keyboard shield Palm-rest M1.4x2 assembly Keyboard Palm-rest M1.2x1.5 assembly...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Loosen the six captive screws that secure the base cover to the palm-rest assembly.
  • Page 16 Using a plastic scribe, pry and release the tabs on the base cover from the slots on the palm-rest assembly. Lift the base cover from the palm-rest assembly. Disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the system board.

  • Page 17: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Align the tabs on the base cover with the slots on the palm-rest assembly and snap the base cover into place.

  • Page 18: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Using the pull tab, disconnect the battery cable from the system board.
  • Page 19 Lift the battery off the palm-rest assembly. Turn the computer over, open the display, and press and hold the power button for 15 seconds to ground the system board.

  • Page 20: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly and keyboard shield.

  • Page 21: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 22 Lift the hard-drive assembly along with its cable off the palm-rest assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 23 Remove the hard-drive bracket off the hard drive.

  • Page 24: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 25: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Locate the solid-state drive/Intel Optane memory on the system board.
  • Page 26 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane memory to the keyboard shield. Slide and remove the solid-state drive/Intel Optane memory from the solid-state drive/Intel Optane memory slot.

  • Page 27: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive/Intel Optane memory with the tab on the solid-state drive/Intel Optane memory slot.

  • Page 28: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 29: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Locate the memory module on the system board.
  • Page 30 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. Remove the memory module from the memory-module slot.

  • Page 31: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle.

  • Page 32: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 33 Peel the coin-cell battery off the palm-rest assembly.

  • Page 34: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the coin-cell battery cable to the I/O board. Adhere the coin-cell battery to the palm-rest assembly.

  • Page 35: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 36 Lift the heat sink off the system board.

  • Page 37: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 38: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Peel the tape that secures the I/O-board cable to the system board.
  • Page 39 Remove the I/O-board cable from the routing guides on the fan. Disconnect the fan cable from the system board. Remove the two screws (M2x3) that secure the fan to the keyboard shield.
  • Page 40 Lift the fan off the palm-rest assembly.

  • Page 41: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the fan on the palm-rest assembly. Align the screw holes on the fan with the screw holes on the keyboard shield.

  • Page 42: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the speaker cable from the system board.
  • Page 43 Lift the left speaker by releasing the rubber grommets from the slots on the palm-rest assembly.

  • Page 44: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, align and place the left speaker on the palm-rest assembly.

  • Page 45: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Locate the wireless card on the I/O board.
  • Page 46 Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the I/O board. Lift the wireless-card bracket off the wireless card. Disconnect the antenna cables from the wireless card. Slide and remove the wireless card from the wireless-card slot.

  • Page 47: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 48: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket and wireless card to the I/O board. Post-requisites Replace the base cover.

  • Page 49: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the power-adapter port cable from the system board.
  • Page 50 Lift the power-adapter port along with its cable off the palm-rest assembly.

  • Page 51: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Insert the power-adapter port into the slot on the palm-rest assembly. Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 52: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 53 Disconnect the coin-cell battery cable from the I/O board. Remove the two screws (M2x3) that secure the I/O board to the palm-rest assembly.
  • Page 54 Lift the I/O board off the palm-rest assembly.

  • Page 55: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the I/O board on the palm-rest assembly. Align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 56: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 57 Remove the antenna cables from the routing guides on the palm-rest assembly. Remove the seven screws (M2.5x5) that secure the display assembly to the palm-rest assembly.
  • Page 58 Lift the display assembly off the palm-rest assembly.

  • Page 59: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 60: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 61 Peel off the tape that secures the I/O-board cable to the system board. Open the latch and disconnect the I/O-board cable from the system board. Using the pull tab, disconnect the hard-drive cable from the system board. Open the latch and disconnect the touchpad cable from the system board. Disconnect the power-adapter port cable from the system board.
  • Page 62 Open the latch and disconnect the keyboard-backlight cable from the system board. 15 Remove the four screws (M2x2) that secure the system board to the palm-rest assembly and keyboard shield.
  • Page 63 Lift the system board off the palm-rest assembly.

  • Page 64: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 65: Post-Requisites

    Post-requisites Replace the power-adapter port. Replace the heat sink. Replace the memory modules. Replace the solid-state drive/Intel Optane. Replace the battery. Replace the base cover.

  • Page 66: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 67 Lift the status-light board along with the cable off the palm-rest assembly.

  • Page 68: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the status-light board in the slot on the palm-rest assembly. Slide the status-light board cable into the connector on the system board and close the latch to secure the cable.

  • Page 69: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 70 Peel the tapes that secure the touchpad to the keyboard shield. Remove the four screws (M2x2) that secure the touchpad to the palm rest assembly.
  • Page 71 Lift the touchpad, along with the cable, at an angle from under the touch-pad bracket off the palm-rest assembly.

  • Page 72: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.

  • Page 73: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 74: Procedure

    Procedure Peel off the tapes that secure the keyboard shield to the palm-rest assembly. Remove the 26 screws (M1.4x2) that secure the keyboard shield and the keyboard to the palm-rest assembly.
  • Page 75 Lift the keyboard shield off the keyboard. Remove the eight screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly.
  • Page 76 Lift the keyboard off the palm-rest assembly.

  • Page 77: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the keyboard membrane on the back of the keyboard. Align the keyboard membrane with the folding line and fold the keyboard membrane.

  • Page 78: Post-Requisites

    Place the keyboard shield onto the keyboard and align the screw holes on the keyboard shield with the screw holes on the keyboard and the palm-rest assembly. Replace the 26 screws (M1.4x2) that secure the keyboard shield and the keyboard to the palm-rest assembly. Adhere the tapes that secure the keyboard shield to the palm-rest assembly.

  • Page 79: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 80: Procedure

    Procedure After performing the steps in prerequisites, we are left with the palm rest.

  • Page 81: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest on a clean and flat surface. Post-requisites Replace the keyboard.
  • Page 82 Replace the system board. Replace the power-adapter port. Replace the hard drive. Replace the fan. Replace the heat sink. Replace the solid-state drive/Intel Optane. 10 Replace the board. Replace the display assembly. Replace the memory modules. Replace the wireless card. Replace the coin-cell battery.

  • Page 83: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 84: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 85: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 86 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 87: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...

  • Page 88: Bios Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 89: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 90 General Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 91 General Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option Enable or disable the Legacy Option ROMs. ROMs Enable Attempt Legacy Enable or disable Attempt Legacy Boot.
  • Page 92 System Configuration USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configures operating mode of the keyboard illumination feature. Keyboard Backlight with Enable or disable Keyboard Backlight with AC. NOTE: This option does not affect Keyboard Illumination.
  • Page 93 Security Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Enable or disable changes to the setup options when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages.
  • Page 94 Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Table 9. System setup options—Performance menu Performance Multi Core Support Enable multiple cores.
  • Page 95 Power Management USB Wake Support Enable the USB devices to wake the computer from Standby. Wake on LAN Enable the LAN signal to wake the computer from the off state or hibernation. NOTE: This feature only works when the computer is connected to AC. Advanced Battery Charge Enable Advanced Battery Charge Configuration Configuration...
  • Page 96 Table 12. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 97: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 98: Deleting Or Changing An Existing System And/Or Setup Password

    Select System Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: – A password can have up to 32 characters. – The password can contain the numbers 0 through 9. –...

  • Page 99: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 100: Troubleshooting

    Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 101: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.
  • Page 102 Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge. • Power adapter is connected and the battery is fully charged. •...

  • Page 103: Flea Power Release

    Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white – Caps Lock enabled. • Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.
  • Page 104 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 18. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.
  • Page 105 Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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