Related Manuals for Dell OptiPlex 7071 Tower
Summary of Contents for Dell OptiPlex 7071 Tower
- Page 1 OptiPlex 7071 Tower Service Manual Regulatory Model: D28M Regulatory Type: D28M001...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 Transporting sensitive components..........................9 After working inside your computer..........................9 2 Disassembly and reassembly......................10 Recommended tools................................ - Page 4 Installing the wireless card............................32 Solid-state drive/Intel Optane............................33 Removing the 2230 solid-state drive/Intel Optane memory module..............33 Installing the 2230 solid-state drive/Intel Optane memory module................34 Removing the 2280 solid-state drive/Intel Optane memory module..............35 Installing the 2280 solid-state drive/Intel Optane memory module................35 Graphics card..................................
- Page 5 Updating BIOS on systems with BitLocker enabled....................79 Updating your system BIOS using a USB flash drive....................79 Updating the Dell BIOS in Linux and Ubuntu environments..................80 Flashing the BIOS from the F12 One-Time boot menu.................... 80 4 Troubleshooting......................... 86 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................86...
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Page 6: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 7: Safety Precautions
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 8: Esd Field Service Kit
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 9: Transporting Sensitive Components
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. -
Page 10: Disassembly And Reassembly
Disassembly and reassembly Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Philips #2 screwdriver • Plastic scribe • Hex screwdriver Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. -
Page 11: Left-Side Cover
Left-side cover Removing the left-side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the left-side cover and provides a visual representation of the removal procedure. Disassembly and reassembly... - Page 12 Steps 1. Push the release latch down to unlock the side cover. 2. Using the tab on the left-side cover, slide and lift the left-side cover off the chassis. Disassembly and reassembly...
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Page 13: Installing The Left-Side Cover
Installing the left-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the left-side cover and provides a visual representation of the installation procedure. Disassembly and reassembly... -
Page 14: Front Cover
Steps 1. Align the tabs on the left-side cover with the slots on the chassis. 2. Slide it towards the front of the computer until the release latch locks the side cover. Next steps 1. Follow the procedure in After working inside your computer. -
Page 15: Installing The Front Cover
Installing the front cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the front cover and provide a visual representation of the installation procedure. Steps 1. -
Page 16: Removing The 2.5-Inch Hard Drive
Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the 2.5-inch hard drive assembly and provides a visual representation of the removal procedure. -
Page 17: Installing The 2.5-Inch Hard Drive
Installing the 2.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 2.5-inch hard drive and provides a visual representation of the installation procedure. Steps NOTE: Note the orientation or the SATA connector marking on the... -
Page 18: 2.5-Inch Hard Drive Bracket
2.5-inch hard drive bracket Removing the 2.5-inch hard drive bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the 2.5-inch hard drive assembly. About this task The following images indicate the location of the 2.5-inch hard drive bracket and provides a visual representation of the removal procedure. -
Page 19: 3.5-Inch Hard Drive
About this task The following images indicate the location of the 2.5-inch hard drive bracket and provides a visual representation of the installation procedure. Steps 1. Place the hard drive into the hard-drive bracket and align the tabs on the bracket with the slots on the hard drive. 2. -
Page 20: Installing The 3.5-Inch Hard Drive
About this task The following images indicate the location of the 3.5-inch hard drive assembly and provides a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the hard drive. 3. - Page 21 About this task The following images indicate the location of the 3.5-inch hard drive assembly and provides a visual representation of the installation procedure. Steps 1. Slide and insert the hard-drive assembly into the hard drive cage. 2. Replace the EMI shield on the chassis. 3.
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Page 22: 3.5-Inch Hard Drive Bracket
3.5-inch hard drive bracket Removing the 3.5-inch hard drive bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the 3.5-inch hard drive assembly. About this task The following images indicate the location of the 3.5-inch hard drive bracket and provides a visual representation of the removal procedure. -
Page 23: Slim Optical-Drive
About this task The following images indicate the location of the 3.5-inch hard drive bracket and provides a visual representation of the installation procedure. Steps 1. Place the hard drive into the hard-drive bracket and align the tabs on the bracket with the slots on the hard drive. 2. -
Page 24: Installing The Optical Disk Drive
Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the ODD. 3. Push the securing tab to release the ODD from the chassis. 4. Slide and remove the ODD from the ODD slot. Installing the Optical Disk Drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 25: Slim Optical-Drive Bracket
Steps 1. Insert the ODD assembly into the ODD slot. 2. Slide the ODD assembly until it snaps into place. 3. Route the power cable and data cable through the routing guides and connect the cables to the ODD. Next steps 1. -
Page 26: Installing The Slim Odd Bracket
3. Remove the slim ODD assembly. About this task The following images indicate the location of the slim ODD bracket and provides a visual representation of the removal procedure. Steps 1. Pry the ODD bracket to release from the slots on the ODD. 2. -
Page 27: Chassis Fan
Next steps 1. Install the slim ODD assembly. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. Chassis fan Removing the chassis fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. -
Page 28: Installing The Chassis Fan
2. Disconnect the fan cable from the system board. 3. Gently pull the rubber grommets to release the fan from the chassis . 4. Remove the fan off the chassis. Installing the chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the chassis fan and provides a visual representation of the installation procedure. -
Page 29: Memory Modules
Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the memory modules and provides a visual representation of the removal procedure. -
Page 30: Installing The Memory Modules
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the memory modules and provides a visual representation of the installation procedure. -
Page 31: Wireless Card
Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. -
Page 32: Installing The Wireless Card
Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: To avoid damage to the wireless card, do not place any cables under it. About this task The following images indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. -
Page 33: Solid-State Drive/Intel Optane
Connectors on the wireless card Antenna-cable color Auxiliary (black triangle) Black 4. Slide and place the wireless-card bracket on the wireless card. 5. Replace the single (M2x3) screw that secures the wireless card to the system board. Next steps 1. Install the left-side cover. -
Page 34: Installing The 2230 Solid-State Drive/Intel Optane Memory Module
Installing the 2230 solid-state drive/Intel Optane memory module Prerequisites CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the solid-state drive/Intel Optane memory and provides a visual representation of the installation procedure. -
Page 35: Removing The 2280 Solid-State Drive/Intel Optane Memory Module
Removing the 2280 solid-state drive/Intel Optane memory module Prerequisites NOTE: You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer. For more information about disabling the Intel Optane memory, see Disabling Intel Optane memory. -
Page 36: Graphics Card
Steps 1. Locate the notch on the 2230 solid-state drive/Intel Optane memory. 2. Align the notch on the 2230 solid-state drive/Intel Optane memory with the tab on the M.2 card slot. 3. Slide the 2230 solid-state drive/Intel Optane memory into the M.2 card slot on the system board. 4. -
Page 37: Installing The Graphics Card
Steps 1. Lay the computer on the right side. 2. Locate the graphics card (PCI-Express). 3. Lift the pull tab to open the PCIe door. 4. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. NOTE: To remove the NVIDIA GeForce RTX 2080 graphics card, lift and rotate the graphics card. -
Page 38: Coin-Cell Battery
Steps 1. Align the graphics card with the PCI-Express card connector on the system board. NOTE: To install the NVIDIA GeForce RTX 2080 graphics card, rotate and install the graphics card. 2. Using the alignment post, connect the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. -
Page 39: Installing The Coin-Cell Battery
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. 2. Remove the left-side cover. 3. Remove the multiple graphics cards. About this task The following images indicate the location of the coin-cell battery and provides a visual representation of the removal procedure. -
Page 40: Power-Supply Unit
Insert the coin-cell battery into the socket with the positive side (+) labeled facing up and snap the battery in the socket. Next steps 1. Install the multiple graphics cards. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. - Page 41 Disassembly and reassembly...
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Page 42: Installing The Power-Supply Unit
Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and remove them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4. - Page 43 Disassembly and reassembly...
- Page 44 Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three screws (#6-32) that secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.
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Page 45: Processor Fan And Heat-Sink Assembly
Processor fan and heat-sink assembly Removing the processor fan and 95 W heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. -
Page 46: Installing The Processor Fan And 95 W Heat-Sink Assembly
Installing the processor fan and 95 W heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. -
Page 47: Removing The Processor Fan And 65 W Heat-Sink Assembly
Removing the processor fan and 65 W heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. -
Page 48: Processor
CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. About this task The following images indicate the location of the processor fan and 65 W heat-sink assembly and provides a visual representation of the installation procedure. -
Page 49: Installing The Processor
NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing it. About this task The following images indicate the location of the processor and provides a visual representation of the removal procedure. Steps 1. - Page 50 About this task The following images indicate the location of the processor and provides a visual representation of the installation procedure. Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
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Page 51: Vr Heat Sink
VR heat sink Removing the VR heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. -
Page 52: Speaker
Steps 1. Align and place the VR heat sink on the system board. 2. Tighten the two captive screws that secure the VR heat sink to the system board. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. -
Page 53: Installing The Speaker
Steps 1. Lay the computer on the right side. 2. Disconnect the speaker cable from the system board. 3. Press and slide the speaker to remove from the slots on the chassis . Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the speaker and provides a visual representation of the installation procedure. -
Page 54: Power Button
Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Connect the speaker cable to the system board. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. -
Page 55: Installing The Power Button
Steps 1. Lay the computer on the right side. 2. Disconnect the power button cable from the system board. 3. Press the release tabs and slide the power button out from the front-side of the computer. 4. Pull the power button out from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 56: Intrusion Switch
Steps 1. Insert the power button switch into the slot from the front-side of the computer, and press until it clicks into the place. 2. Align and connect the power button cable to the system board. Next steps 1. Install the left-side cover. -
Page 57: Installing The Intrusion Switch
Steps 1. Lay the computer on the right side. 2. Disconnect the intruder cable from the system board. 3. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provides a visual representation of the installation procedure. -
Page 58: System Board
Steps 1. Slide and place the intrusion switch in the chassis slot. 2. Connect the intruder cable to the system board. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. - Page 59 10. Remove the VR heat sink. 11. Remove the processor. About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure. Disassembly and reassembly...
- Page 60 Disassembly and reassembly...
- Page 61 Disassembly and reassembly...
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Page 62: Installing The System Board
Steps 1. Lay the computer on the right side. 2. Remove the screw (#6-32) that secures the front I/O-bracket to the chassis. 3. Slide and remove the front I/O-bracket from the chassis. 4. Disconnect all the cables that are connected to the system board. 5. - Page 63 Disassembly and reassembly...
- Page 64 Disassembly and reassembly...
- Page 65 Disassembly and reassembly...
- Page 66 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the screw (M2x4) that secures the system board to the chassis. 3.
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Page 67: System Setup
Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. -
Page 68: Boot Sequence
Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •... -
Page 69: System Information
Option Description Boot List Option: • Legacy External Devices • UEFI—The UEFI option is enabled by default. Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option, when in UEFI boot mode. • Enable Legacy Option ROMs—The Enable Legacy Option ROMs option is enabled by default. •... -
Page 70: Video Screen Options
Option Description • SATA-4 • M.2 PCIe SSD-0 • M.2 PCIe SSD-1 Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system startup. The Enable Smart Reporting option is disabled by default. USB Configuration Allows you to enable or disable the integrated USB controller. -
Page 71: Security
Option Description • Intel HD Graphics NOTE: If you do not select Auto, the on-board graphics device will be present and enabled. Security Table 6. Security Option Description Admin Password Allows you to set, change, and delete the admin password. System Password Allows you to set, change, and delete the system password. -
Page 72: Secure Boot Options
Option Description • Permanently Disabled Chassis Intrusion This field controls the chassis intrusion feature. The options are: • Disabled—enabled by default • Enabled • On-Silent OROM Keyboard Access This option determines whether users can enter Option ROM Configuration screens through hotkeys during the system boot. -
Page 73: Intel Software Guard Extensions Options
Intel Software Guard Extensions options Table 8. Intel Software Guard Extensions Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. The options are: •... -
Page 74: Power Management
Power management Table 10. Power Management Option Description AC Recovery Determines how the system responds when AC power restored after a power loss. You can set the AC Recovery to: • Power Off—enabled by default • Power On • Last Power State Enable Intel Speed Shift Allows you to enable or disable Intel Speed Shift Technology option. -
Page 75: Manageability
Option Description • Thorough — The system does not skip any steps in the boot process. • Auto — This allows the operating system to control this setting (this works only when the operating system supports Simple Boot Flag). This option is set to Thorough by default. Extend BIOS POST Time This option creates an additional pre-boot delay. -
Page 76: Wireless Options
Wireless options Table 14. Wireless Option Description Wireless Device Enable Allows you to enable or disable the internal wireless devices. The options are: • WLAN/WiGig • Bluetooth All the options are enabled by default. Maintenance Table 15. Maintenance Option Description Service Tag Displays the service tag of your computer. -
Page 77: System And Setup Password
Option Description • Disabled - ASPM power management is turned off at all time • L1 Only - ASPM power management is set to use L1 System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. -
Page 78: Clearing Cmos Settings
About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. -
Page 79: Updating Bios On Systems With Bitlocker Enabled
3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return. -
Page 80: Updating The Dell Bios In Linux And Ubuntu Environments
Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option. - Page 81 3. The Bios Flash Update dialog box menu is opened. Click BIOS Update file browse button to select the BIOS file. System setup...
- Page 82 4. Select the BIOS executable file and then press OK. Switch to correct catalogue of your external USB device by File system if you do not find the BIOS executable file. System setup...
- Page 83 5. Click Begin Flash Update, and then a warning message is displayed. System setup...
- Page 84 6. Click Yes. The systems restarts automatically and starts BIOS Flash. System setup...
- Page 85 7. Once complete, the system will reboot and the BIOS update process is completed. System setup...
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Page 86: Troubleshooting
Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner. - Page 87 Table 19. Power LED summary Amber LED state White LED state System state Notes S4, S5 • Hibernate or Suspend to Disk (S4) • Power is off (S5) Blinking S1, S3 System is in a low power state, either S1 or S3. This does not indicate a fault condition.
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Page 88: Diagnostic Error Messages
DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. Troubleshooting... - Page 89 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
- Page 90 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...
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Page 91: System Error Messages
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 92: Enabling Intel Optane Memory
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. Enabling Intel Optane memory Steps 1. On the taskbar, click the search box, and type "Intel Rapid Storage Technology". 2. Click Intel Rapid Storage Technology. -
Page 93: Wifi Power Cycle
WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. -
Page 94: Getting Help
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.