Related Manuals for Dell xps 13
Summary of Contents for Dell xps 13
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Page 1: Service Manual
XPS 13 Convertible Service Manual Computer Model: XPS 9365 Regulatory Model: P71G Regulatory Type: P71G001... - Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Before working inside your computer......................6 Before you begin ................................6 Safety instructions................................6 Recommended tools................................7 Screw list..................................... 7 2 After working inside your computer....................... 8 3 Removing the base cover..........................9 Procedure....................................9 4 Replacing the base cover..........................11 Procedure................................... - Page 4 12 Replacing the speakers..........................22 Procedure..................................22 Post-requisites..................................22 13 Removing the coin-cell battery........................23 Prerequisites..................................23 Procedure..................................23 14 Replacing the coin-cell battery........................24 Procedure..................................24 Post-requisites..................................24 15 Removing the touchpad..........................25 Prerequisites..................................25 Procedure..................................25 16 Replacing the touchpad..........................26 Procedure..................................26 Post-requisites..................................26 17 Removing the display assembly........................27 Prerequisites..................................
- Page 5 Procedure..................................36 24 Replacing the palm-rest assembly......................37 Procedure..................................37 Post-requisites..................................37 25 Flashing the BIOS............................38 26 System diagnostic lights..........................39 27 Getting help and contacting Dell.........................41 Self-help resources................................41 Contacting Dell..................................41 Contents...
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Page 6: Before Working Inside Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance. -
Page 7: Recommended Tools
Recommended tools The procedures in this document require the following tools: • Phillips screwdriver • Torx #5 (T5) screwdriver • Plastic scribe Screw list Table 1. Screw List Component Secured to Screw type Quantity Base cover Palm-rest assembly M1.6x4 Base cover Palm-rest assembly M2x3 Battery... -
Page 8: After Working Inside Your Computer
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer. -
Page 9: Removing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Remove the eight screws (M2x3) that secure the base cover to the palm-rest assembly. - Page 10 Removing the base cover...
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Page 11: Replacing The Base Cover
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place. -
Page 12: Removing The Battery
In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board. - Page 13 Removing the battery...
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Page 14: Replacing The Battery
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly. Replace the six screws (M2x3) that secure the battery to the palm-rest assembly. -
Page 15: Removing The Solid-State Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. -
Page 16: Replacing The Solid-State Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. -
Page 17: Disconnecting The Wireless Antenna Cables
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The wireless card is integrated into the system board and can not be removed. - Page 18 Disconnecting the wireless antenna cables...
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Page 19: Reconnecting The Wireless Antenna Cables
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Connect the antenna cables to the wireless card. -
Page 20: Post-Requisites
Post-requisites Replace the battery. Replace the base cover. Reconnecting the wireless antenna cables... -
Page 21: Removing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure... -
Page 22: Replacing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly. -
Page 23: Removing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. -
Page 24: Replacing The Coin-Cell Battery
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the coin-cell battery to the palm-rest assembly. -
Page 25: Removing The Touchpad
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure... -
Page 26: Replacing The Touchpad
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites... -
Page 27: Removing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure... - Page 28 Open the palm-rest assembly fully and place the display assembly and palm-rest assembly face down and then remove the six screws (M2.5x3.5) that secure the display hinges to the palm-rest assembly. NOTE: Ensure the surface is flat and free of objects when placing the display assembly face down. Lift the display assembly off the palm-rest assembly.
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Page 29: Replacing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites... -
Page 30: Removing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. - Page 31 Open the latch and disconnect the power-button cable from the system board. Open the latch and disconnect the fingerprint-reader cable from the system board. Open the latch and disconnect the battery-status light cable from the system board. Open the latch and disconnect the touch-pad cable from the system board. Open the latch and disconnect the keyboard-backlight cable from the system board.
- Page 32 Starting from the outer edge, lift the system board at an angle and remove it from under the tabs on the palm-rest assembly. Removing the system board...
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Page 33: Replacing The System Board
Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. -
Page 34: Removing The Keyboard
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure... -
Page 35: Replacing The Keyboard
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly. -
Page 36: Removing The Palm-Rest Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure... -
Page 37: Replacing The Palm-Rest Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly on a flat surface. -
Page 38: Flashing The Bios
You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. -
Page 39: System Diagnostic Lights
System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. •... - Page 40 Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white — Caps Lock enabled. • Off — Caps Lock disabled. System diagnostic lights...
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Page 41: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.