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Dell XPS 8930 Service Manual
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Dell XPS 8930 Service Manual

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See also: Setup and Specifications
XPS 8930
Service Manual
Computer Model: XPS 8930
Regulatory Model: D24M
Regulatory Type: D24M001

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Summary of Contents for Dell XPS 8930

  • Page 1 XPS 8930 Service Manual Computer Model: XPS 8930 Regulatory Model: D24M Regulatory Type: D24M001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Contents Before working inside your computer......11 ..................11 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................13 Screw list After working inside your computer......15 Technical overview............16 ..............17 Inside view of your computer ..............18 System-board components Removing the right-side cover........
  • Page 4 Removing the optical drive...........28 ...................28 Prerequisites ....................28 Procedure Replacing the optical drive...........34 ....................34 Procedure .................. 34 Post-requisites ..................34 Post-requisites Removing the top cover..........35 ................... 35 Prerequisites ....................35 Procedure Replacing the top cover..........37 ....................37 Procedure ..................37 Post-requisites Removing the bottom cover.........38 ....................38 Prerequisites ....................
  • Page 5 Removing the secondary hard-drive......46 ................... 46 Prerequisites ....................46 Procedure Replacing the secondary hard-drive......50 ..................50 Post-requisites ....................50 Procedure Removing the solid-state drive........51 .................... 51 Prerequisites ....................51 Procedure Replacing the solid-state drive........53 ....................53 Procedure ..................54 Post-requisites Removing the power-supply unit.........
  • Page 6 Removing the graphics card.........65 ................... 65 Prerequisites ....................65 Procedure Replacing the graphics card......... 67 ....................67 Procedure ..................67 Post-requisites Removing the full-length graphics cards...... 68 ................... 68 Prerequisites ....................69 Procedure Replacing the full-length graphics cards....... 71 ....................71 Procedure ..................
  • Page 7 Removing the top I/O-panel........80 ................... 80 Prerequisites ....................80 Procedure Replacing the top I/O-panel.........83 ....................83 Procedure ..................83 Post-requisites Removing blower and heat-sink assembly....84 ....................84 Prerequisites ....................84 Procedure Replacing blower and heat-sink assembly....88 ....................88 Procedure ..................
  • Page 8 Removing the chassis fan..........96 ................... 96 Prerequisites ....................96 Procedure Replacing the chassis fan..........99 ....................99 Procedure ..................99 Post-requisites Removing the processor..........101 ...................101 Prerequisites ....................101 Procedure Replacing the processor..........103 ....................103 Procedure ..................105 Post-requisites Removing the wireless card........106 ..................106 Prerequisites ....................106...
  • Page 9 Removing the system board........114 ...................114 Prerequisites ....................114 Procedure Replacing the system board........116 ....................116 Procedure ..................116 Post-requisites Downloading drivers............ 117 ..............117 Downloading the audio driver .............117 Downloading the graphics driver .............118 Downloading the USB 3.0 driver ..............118 Downloading the Wi-Fi driver ..........
  • Page 10 Steps to confirm that power-supply unit is defective ....138 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............139 Running the ePSA diagnostics .................... 139 Diagnostics .................. 140 Wi-Fi power cycle Getting help and contacting Dell......... 141 ................. 141 Self-help resources ..................142 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all...

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 13: Screw List

    Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Screw image Hard drive Hard-drive #6-32x1/4'' bracket Hard-drive Chassis #6-32x1/4'' 6 (two per cage hard-drive...
  • Page 14 Component Secured to Screw type Quantity Screw image Optical drive Optical-drive M2x2.5 bracket System board Chassis #6-32x1/4''...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 17: Inside View Of Your Computer

    Inside view of your computer chassis fan memory modules optical drive power-supply unit front bezel graphics card system board processor fan and heat-sink assembly...

  • Page 18: System-Board Components

    System-board components system board power connector Front USB 2 (F_SSUSB2) (ATX_POWER) Front USB 1 (F_SSUSB1) SATA 6 Gbps for hard drive (SATA1) SATA 6 Gbps for optical drive SATA 6 Gbps drive connector (SATA2) (SATA3) SATA 6 Gbps drive connector solid-state drive slot (M.2 SSD) (SATA4) front I/O panel (F_PANEL)
  • Page 19 CMOS-reset jumper (CMOS password-reset jumper JUMPER) (PASSWORD JUMPER) PCI-Express x16 card slot (SLOT1) PCI-Express x1 card slots (SLOT 2 and SLOT 3) PCI-Express x4 card slot (SLOT 4) front audio connector (F_audio) wireless-card slot (M.2_SLOT1) CPU power cable (ATX_CPU) chassis-fan connector (TOP_FAN) processor socket processor release latch processor-fan connector...

  • Page 20: Removing The Right-Side Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the computer in an upright position. Pull the right-side cover release latch.
  • Page 21 Remove the right-side cover from the chassis. Figure 1. Removing the right-side cover right-side cover release latch chassis right-side cover...

  • Page 22: Replacing The Right-Side Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 23: Procedure

    Procedure Align the tabs on the right-side cover with the slots on the chassis in the bottom and snap the side-cover to lock it in place. Figure 2. Right-side cover replacement slots tabs chassis right-side cover...

  • Page 24: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Remove the optical drive.

  • Page 25: Procedure

    Procedure Release the front-bezel tabs sequentially from the top, one at a time by moving them away from the slots on the front chassis. Figure 3. Removing the front bezel front bezel front-bezel tabs...
  • Page 26 Rotate and pull the front bezel away from the front of the chassis to release the front-bezel from the slots on the chassis. Figure 4. Removing the front bezel slots front bezel front chassis...

  • Page 27: Replacing The Front Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the front bezel with the slots on the chassis. Rotate the front bezel towards the chassis until the front bezel tabs snap into place.

  • Page 28: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 29 Push to slide out the optical drive through the front of the computer. Figure 5. Removing the optical drive power cable data cable optical drive optical-drive cage release tab...
  • Page 30 Push and slide the optical drive through the front of the computer. Figure 6. Removing the optical drive optical-drive bezel optical drive front bezel...
  • Page 31 Remove the screw that secures the optical-drive bracket to the optical drive. Figure 7. Removing the optical drive M2x2.5 screw optical-drive bracket optical drive...
  • Page 32 Eject the optical drive by inserting a pointed screwdriver in the optical-drive eject hole. Figure 8. Removing the optical-drive bezel optical drive optical-drive eject hole optical-drive bezel...
  • Page 33 Using a plastic scribe, gently push the optical-drive bezel away to remove the tabs from the slots on the optical drive. Figure 9. Removing the optical-drive bezel optical-drive bezel slot plastic scribe...

  • Page 34: Replacing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.

  • Page 35: Removing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Remove the front bezel.
  • Page 36 Pry the cover from the back corner and lift the top cover away from the chassis. Figure 10. Removing the top cover top cover chassis...

  • Page 37: Replacing The Top Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the top cover with the slots on the top panel and press the top cover until it snaps into place.

  • Page 38: Removing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Remove the front bezel.
  • Page 39 Release the bottom-cover tabs sequentially, one at a time by moving them away from the chassis. Figure 11. Removing the bottom cover bottom-cover tabs chassis bottom cover Place the computer with the bottom facing up.
  • Page 40 Pry and lift the bottom cover away from the chassis. Figure 12. Removing the bottom cover bottom cover chassis...

  • Page 41: Replacing The Bottom Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the bottom cover with the slots on the bottom panel and press the bottom cover until it snaps in place.

  • Page 42: Removing The Primary Hard-Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 43 Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. Figure 13. Removing the hard-drive assembly data cable power cable hard-drive cage release tabs hard-drive carrier Pry the hard-drive carrier to release the tabs on the carrier from the slots on the hard drive.
  • Page 44 Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive to replace it correctly. Figure 14. Removing the hard drive from the bracket hard drive hard-drive carrier tabs...

  • Page 45: Replacing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Place the hard drive into the hard-drive carrier and align the tabs on the bracket with the slots on the hard drive.

  • Page 46: Removing The Secondary Hard-Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 47 Remove the screws that secure the hard-drive cage to chassis. #6-32 X 1/4'' screws (2) hard drive hard-drive cage power cable data cable...
  • Page 48 Lift the hard drive cage off the chassis. hard drive hard-drive cage Remove the screws that secure the hard drive to the hard-drive cage.
  • Page 49 Lift the hard drive out of the hard drive cage. NOTE: Note the orientation of the hard drive so that you can replace it correctly. #6-32 X 1/4'' screws (4) hard drive hard-drive cage...

  • Page 50: Replacing The Secondary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Post-requisites...

  • Page 51: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 52 Slide and lift the solid-state drive off the system board. For more information, see “System-board components”. Figure 15. Removing the solid-state drive solid-state drive solid-state drive slot system board M2x2.5 screw...

  • Page 53: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 54: Post-Requisites

    Replace the screw that secures the solid-state drive to the system board. Figure 16. Replacing the solid-state drive notch solid-state drive slot solid-state drive system board M2 X 2.5 screw Post-requisites Replace the full-length graphics card (if installed).
  • Page 55 Replace the right-side cover.

  • Page 56: Removing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Lift the power-supply unit carefully as it is designed with a tight hinge without a physical lock. It always stays in the upright position while lifted up.
  • Page 57 Rotate the power-supply unit cage away from the chassis. Figure 17. Rotating the power-supply unit power-supply unit cage release power-supply unit latches (2) chassis power-supply unit cage Disconnect the CPU-power cable and system board power cable from the system board and the optical-drive power cable from the optical drive. For more information, see “System-board components”.
  • Page 58 Remove the system-board power cable from the routing guide on the chassis. Figure 18. Disconnecting cables optical drive power cable routing guide CPU power cable system board system board power cable Rotate the power-supply unit cage towards the chassis. Disconnect the hard-disk power cable. NOTE: There could be up to three hard-disk power cables depending on the quantity of hard-disk drive installed.
  • Page 59 10 Lift the power-supply bracket off the chassis. Lift the power-supply unit off the chassis. Figure 19. Removing the power supply unit #6-32x1/4'' screws (4) power-supply unit power-supply bracket #6-32x1/4'' screws (2) hard-drive cable...

  • Page 60: Replacing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Lift the power-supply unit carefully as it is designed with a tight hinge without a physical lock. It always stays in the upright position while lifted up.

  • Page 61: Post-Requisites

    Post-requisites Replace the right-side cover.

  • Page 62: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 63 Lift the coin-cell battery out of its socket. Figure 20. Removing the coin cell battery plastic scribe coin-cell battery coin-cell battery socket battery-release lever...

  • Page 64: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Insert the coin-cell battery into the battery socket with the positive side facing up, and snap the battery into place.

  • Page 65: Removing The Graphics Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: Your computer will be shipped with either graphics card or full-length graphics card.
  • Page 66 Push the securing tab on the PCIe slot away from the graphics card, grasp the card by its top corner, and ease it out of the slot. Figure 21. Removing the graphics card securing tab system board graphics card slot graphics card...

  • Page 67: Replacing The Graphics Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Locate the PCI-Express x16 card slot on the system board. For more information, see “System-board...

  • Page 68: Removing The Full-Length Graphics Cards

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: Your computer will be shipped with either graphics card or full-length graphics card.

  • Page 69: Procedure

    Procedure Lift to release the full-length graphics-card bracket from the chassis. Figure 22. Removing the full-length graphics-card bracket full-length graphics-card chassis bracket Press the releasing clip on the power-cable connectors and disconnect the power cables from the full-length graphics card.
  • Page 70 Push the securing tab on the PCIe slot away from the full-length graphics card, grasp the card by its top corner, and ease it out of the slot. Figure 23. Removing the power cable power cables releasing clips (2) full-length graphics card securing tab...

  • Page 71: Replacing The Full-Length Graphics Cards

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the full-length graphics card with the slot on the system board. Place the card into the slot and press down firmly until the full-length graphics card snaps into place.

  • Page 72: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 73 Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. CAUTION: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot. NOTE: Repeat step 2 to step 3 to remove any other memory modules installed in your computer.

  • Page 74: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.
  • Page 75 Insert the memory module into the memory-module slot, and press the memory module straight until it snaps into position and the securing clips lock in place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 25.

  • Page 76: Post-Requisites

    NOTE: Use slots DIMM1 and DIMM3 if you need to use two memory modules. For more information, see System-board components. The following table lists the available memory configuration matrix: Table 2. Memory configuration matrix Slot Configuration DIMM1 DIMM2 DIMM3 DIMM4 8 GB 4 GB 4 GB...

  • Page 77: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Remove the optical drive.
  • Page 78 Remove the cable from the slot on top of the chassis. Figure 26. Disconnect the power-button module cable chassis routing guide #6-32x1/4'' screw power-button module system board power-button module cable...

  • Page 79: Replacing The Power-Button Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Route the cable through the slot on the top of the chassis. Align the screw hole on the power-button module with the screw hole on the chassis.

  • Page 80: Removing The Top I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Remove the front bezel.
  • Page 81 Remove the cables through the slot at the top of the chassis. Figure 27. Disconnecting the cables I/O-panel cables (2) routing guide chassis top I/O panel bracket Remove the screws that secure the top I/O-panel to the chassis.
  • Page 82 Lift the top I/O-panel bracket from the chassis. Figure 28. Removing the USB panel #6-32x1/4'' (4) top I/O-panel bracket chassis...

  • Page 83: Replacing The Top I/O-Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the top I/O-panel with the screw holes on the chassis. Replace the screws that secure the top I/O-panel to the top chassis.

  • Page 84: Removing Blower And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 85 Lift the blower off the heat-sink assembly and place it to the side. Figure 29. Removing the blower #6-32x1/4'' screws (3) blower In a non-adjacent sequence as indicated in the figure below, loosen the captive screws that secure the heat-sink assembly to the system board.
  • Page 86 Lift the heat-sink assembly off the system board. Figure 30. Removing the captive screws heat-sink assembly captive screws (4) system board...
  • Page 87 Disconnect the blower cable from the system board. For more information, see “System-board components”. Figure 31. Removing the blower cable system board blower cable blower...

  • Page 88: Replacing Blower And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: If either the processor or the heat-sink assembly is replaced, use the thermal grease provided in the kit to make sure that thermal conductivity is achieved.
  • Page 89 Replace the right-side cover.

  • Page 90: Removing The Vr Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 91 Lift the VR heat sink from the system board. Figure 32. Removing the VR heat sink...

  • Page 92: Replacing The Vr Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the VR heat sink on the system board. Tighten the captive screws that secure the VR heat sink to the system board.

  • Page 93: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 94 Lift the processor fan and heat-sink assembly off the system board. Figure 33. Removing the processor fan and heat sink processor-fan cable captive screws (4) processor fan and heat-sink system board assembly...

  • Page 95: Replacing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: If either the processor or the heat-sink assembly is replaced, use the thermal grease provided in the kit to make sure that thermal conductivity is achieved.

  • Page 96: Removing The Chassis Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 97 Lift the chassis-fan assembly off the chassis. Figure 34. Removing the chassis fan routing guide chassis-fan bracket #6-32x1/4'' screw chassis chassis-fan cable system board chassis fan Push the rubber grommets through the holes at each corner of the fan to release the chassis-fan from the bracket.
  • Page 98 Lift the chassis-fan off the chassis-fan bracket. Figure 35. Removing the chassis fan chassis-fan chassis-fan bracket...

  • Page 99: Replacing The Chassis Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the holes on the chassis fan with the rubber grommets on the chassis-fan bracket.
  • Page 100 Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”. Replace the right-side cover.

  • Page 101: Removing The Processor

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 102 Gently lift the processor and remove it from the processor socket. Figure 36. Removing processor processor release-lever securing tab processor cover processor socket processor...

  • Page 103: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.
  • Page 104 Pivot the release-lever down and place it under the tab on the processor cover. Figure 37. Replacing processor processor socket processor securing tab processor cover release lever...

  • Page 105: Post-Requisites

    Post-requisites Replace the blower and heat-sink assembly. (if installed) Replace the processor fan and heat-sink assembly. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”. Replace the right-side cover.

  • Page 106: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 107 Slide and lift the wireless card off the system board. Figure 38. Removing the wireless card M2x2.5 screw wireless-card bracket antenna cables (2) system board wireless-card slot wireless card...

  • Page 108: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 109: Post-Requisites

    Replace the screw that secures the wireless-card bracket to the wireless card and the system board. Figure 39. Replacing the wireless card wireless card notch (2) system board wireless card slot wireless card bracket antenna cables M2x2.5 screw Post-requisites Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.

  • Page 110: Removing The Antenna

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right-side cover. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 111 Note the antenna-cable routing and remove the antenna cables from the routing guides on the chassis. Figure 40. Disconnecting the antenna cables antenna cable securing clip chassis routing guide...
  • Page 112 Using a plastic scribe, pry the antenna off the chassis. Figure 41. Removing the antenna plastic scribe antenna (2) routing guide chassis antenna cables...

  • Page 113: Replacing The Antenna

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the antenna to the chassis. Route the antenna cables through the slot on the top of the chassis.

  • Page 114: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 115 Remove the screws that secure the system board to the chassis. Lift the system board at an angle and remove it from the computer. Figure 42. Removing the system board system board #6-32x1/4'' screws (8) chassis...

  • Page 116: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 117: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 118: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 119: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 120 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 121: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 122: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 123: System Setup Options

    System Setup Options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 4. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format.
  • Page 124 Table 5. System setup options—Advanced menu Advanced Advanced BIOS Features Intel SpeedStep Technology Allows you to enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load.
  • Page 125 Advanced Front USB Ports Allows you to enable or disable the front USB ports. Rear USB Ports Allows you to enable or disable the rear USB ports. Power Options Numlock Key Allows you to set the status of the Num Lock key during boot to On or Off.
  • Page 126 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors.
  • Page 127 Table 6. System setup options—Security menu Security Unlock setup Displays if the setup status is unlocked. Admin Password Status Displays whether the admin password is set. System Password Status Displays whether the system password is set. HDD Password Status Displays if the hard drive password is set.

  • Page 128: System And Setup Password

    Boot Secure Boot Control Allows you to enable or disable the secure boot control. Load Legacy Option ROM Allows you to enable or disable the Legacy Option ROM. Boot Option Priorities Displays the available boot devices. Boot Option #1 Displays the first boot device. Default: UEFI: Windows Boot Manager.

  • Page 129: Assigning A System Password And Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set.

  • Page 130: Clearing Cmos Settings

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right side-cover. Follow the procedure from step 1 to step 3 in “Removing the power-supply...
  • Page 131 Wait for 5 seconds and then replace the jumper plug to the password jumper- pins (PSWD). Figure 43. Clearing the CMOS jumper plug CMOS jumper-pins password jumper-pins (PSWD)

  • Page 132: Clearing Forgotten Passwords

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right side-cover. Follow the procedure from step 1 to step 3 in “Removing the power-supply...
  • Page 133 Remove the jumper plug from the password jumper-pins. Figure 44. Removing the jumper plug jumper plug Power on without the jumper plug to clear the password.
  • Page 134 Wait until the desktop is loaded and then shut down the system and replace the jumper plug in its original location. Figure 45. Clearing the password jumper plug Post-requisites Replace the right side-cover.
  • Page 135 Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.

  • Page 136: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 137: Power-Supply Unit Built-In Self Test (Bist)

    The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Power-supply unit Built-in Self Test (BIST) XPS 8930 supports a new power-supply unit Built-in Self Test (BIST). BIST can now be performed by connecting the power cord to the power-supply unit. Turn off your computer.

  • Page 138: Steps To Confirm That Power-Supply Unit Is Defective

    Steps to confirm that power-supply unit is defective Disconnect the power cord from the power-supply unit. CAUTION: Ensure that you take adequate safety precautions before accessing the components on your computer. See the removing and replacing instructions in the service manual for procedure to access the power-supply unit and its cables.

  • Page 139: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 140: Wi-Fi Power Cycle

    Number of LED flashes Problem description CPU failure Recovery image not found Recovery image found but invalid Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: Turn off your computer.

  • Page 141: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 10. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

  • Page 142: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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